mmwhitel What content is this exactly? And to be clear, if you click Sims 4 > Manage > Manage add-ons, the pack is NOT on the list of add-ons, either installed or with a Download button?
Good morning! I appreciate all your help. Still confused on how this happened. But I have it now!! It finally showed up in the EA App. I put some more info below on what happened in case this may be a bug issue you are looking at for others:
I purchased Island Living as an expansion pack through the EA App, and from there on Klarna (honestly not sure why only), but I received email confirmation from both EA & Klarna. Went into the EA App, but it would not give me the option to download (this was immediately after), and when I logged into profile, it showed that this may take 30 minutes to upload. My order and order status was shown as complete. It showed up in gameplay, but would still not let me download after an hour or so. I uninstalled, reinstalled, cleared cache, everything. But it stilll would not pull up as a purchased expansion pack on my EA App, only in the Sims 4 game. Went to reply to you this morning with photos and it magically has now appeared in my library to download.
Thank you again for all your help, I really appreciate it! But it must have been a weird bug or glitch because of Klarna - lesson learned.
Community Manager
