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BoomerShot97's avatar
BoomerShot97
Seasoned Newcomer
1 day ago

HELP PLEASE

so to preface this before i get into details. Hi, my name is Jessica and I use my fiancé's EA and steam accounts. Both of his accounts are linked together.

I had purchased some expansion/stuff packs, including seasons, life and death, rent, cats and dogs, get to work, businesses and hobbies, laundry. 

It says that they are not installed. How do I install them onto my games, I have looked at some other players issues/problems, and I tried using some of those solutions but none of them have helped. Unfortunately, at this point I am getting fed up with it and I'm not wanting to continue playing this. this is unfortunately my last resort if I can't figure it out, I will just kiss my worlds and money i have spent on go to waste. 

Please any help/information/guides will be greatly appreciated. I'm praying that someone can help or give me some guidance. 

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    1 day ago

    Then check EA app. 

    Click on the game in your EA app library, choose Manage > Manage add on and install them.

  • BoomerShot97's avatar
    BoomerShot97
    Seasoned Newcomer
    1 day ago

    I have purchased the expansion packs through EA. I just got signed on for steam within the last week (ish). I had asked for my fiancés log in previously and i was not provided it until recently.  I'm at a total loss. 

  • You should install them through Steam if that's where you bought the packs. Only kits and maker packs are installed through the game/Marketplace.

  • BoomerShot97's avatar
    BoomerShot97
    Seasoned Newcomer
    1 day ago

    It doesnt even let me click on them. this is my screen. do I need to deactivate then reactivate to have access to them?

     

  • billblogs's avatar
    billblogs
    Rising Veteran
    1 day ago

    BoomerShot97​ Are your packs activated in "main menu, market place, my collection. Downloaded packs are not getting activated automatically.