Every time i open Sims 4 up it let me in loading screen and then i just get stuck in loading screen for ever. I have played sims 4 on this computer before and had no problem with it. My pc and screen is updated and all that stuff, but i still get stuck on the loading screen then i start the game. anyone who had the same problem? or someone who maybe have an idea to fix?
@AshkPunk If you haven't already tried forcing the game to launch in windowed mode, please do that now.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
The weirdest thing happened, it just got fixed on its own, after I shut down the PC yesterday.
The only thing I did was change my PC name while in the game. Maybe it has something to do with it, idk.
@AshkPunk That is... odd. What are the old and new PC names, and what process did you use to change it?
It still didnt work. ☹️
I have linked down below the options
Can you maybe send an video how to do that? maybe it wil also work with mine
@MightyPatrik Please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window. And leave your secondary monitor disabled.
I have tried to do what you told me with out any luck, I did it on the local account I have made.
I have sent some pictures form a chat with an ea support. The Ea support website doesn't allow me anymore to talk with live chat and is always set into self-help. But I was lucky once and got help, but after he told me to restart i couldn't join the case again...... ☹️
Here is the start sry
This is exactly how it happened: (Windows 11)
Power on the PC (after yesterday, not being able to play at all) > Run the Dxdiag (save it on desktop) > Launch Sims 4 from Steam (default settings) > Loading Screen > Alt + Tab (I open and notice in the Dxdiag.txt that I didn't change my PC name) > Right Click on Desktop (go to Personalize and then the System from the side menu) > Change the System Product Name (From Default to Punk) > Go back to the game > Fixed now.
It was probably because of the system shutdown; You can try and delete the Doc files and Shut Down the PC and see if it works.
@MightyPatrik Please do a clean uninstall and reinstall of the Nvidia graphics driver. Here's how:
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/209266/en-us/
Restart your computer after installing and before trying to play.
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