chickenfordiner The folders are in the right location, so that isn't the issue. Still, it might be worth reinstalling the pack, that is if you can right now.
Once you cleared the EA App's cache, did Cottage Living show as owned in the App, either under Sims 4 > Manage > Manage add-ons or on its own product page? If so, you can delete the EP11 folder here:
C:\Program Files\EA Games\The Sims 4
Clear the EA App's cache again, and reinstall the pack. When deleting the folder, make sure the App is closed and the EABackgroundService is NOT running in the Task Manager's background processes list. Once the folder is deleted, open the App again and reinstall the pack.
If Cottage Living doesn't show as owned, login to ea.com with the same email and password you use in the EA App, open Account Settings > Payment and Wallet > Order History, find the pack's purchase on the list, and let me know what status it has: Completed, Processing, or Failed.
I checked all over for the pack, and I now can't find anything that says I own it on EA. I looked in the order history though, and I found it there, it says completed.
I'm having the same issue, but with a different pack. I've already tried everything you mentioned, but it still doesn't work. The purchase status shows as complete, but the game still won’t run the pack, saying there was a problem with the payment.
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