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chickenfordiner's avatar
chickenfordiner
Seasoned Novice
3 months ago
Solved

I bought and played with a game pack, but now the sims 4 says I don't own it.

about 6 months ago, I purchased cottage living, and played with it for a while, I updated the sims 4 and when I try to join my saved game, I get a notification that I don't own cottage living. it's i...
custom content (cc)
downloads
ea app
expansion packs
missing content
  • chickenfordiner's avatar
    chickenfordiner
    4 days ago

    Just thought I'd come on here and give my solution for anyone else who is still having the same problem, I contacted EA support and they ran me through the clear cache stuff etc. but what worked for me was 

    1. deleting the EA app
    2. Running a clean boot on my PC (I recommend using the instructions on the EA website and cross this bridge if you come to it but if it's too difficult you don't have to open Task Manager.)
    3. Re-downloading the EA app and opening the sims like normal

    For me this worked and there were no more warnings about missing content. My sim was bald when I opened it which was a bit of a jumpscare but everything else seems fine. The EA help staff were really helpful, and I recommend contacting them if you have this problem like I did.

    Good luck!!

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 months ago

chickenfordiner​  The folders are in the right location, so that isn't the issue.  Still, it might be worth reinstalling the pack, that is if you can right now.

Once you cleared the EA App's cache, did Cottage Living show as owned in the App, either under Sims 4 > Manage > Manage add-ons or on its own product page?  If so, you can delete the EP11 folder here:

C:\Program Files\EA Games\The Sims 4

Clear the EA App's cache again, and reinstall the pack.  When deleting the folder, make sure the App is closed and the EABackgroundService is NOT running in the Task Manager's background processes list.  Once the folder is deleted, open the App again and reinstall the pack.

If Cottage Living doesn't show as owned, login to ea.com with the same email and password you use in the EA App, open Account Settings > Payment and Wallet > Order History, find the pack's purchase on the list, and let me know what status it has: Completed, Processing, or Failed.

  • chickenfordiner's avatar
    chickenfordiner
    Seasoned Novice
    3 months ago

    I checked all over for the pack, and I now can't find anything that says I own it on EA. I looked in the order history though, and I found it there, it says completed.

  • godoyaoitava's avatar
    godoyaoitava
    Seasoned Newcomer
    3 months ago

    I'm having the same issue, but with a different pack. I've already tried everything you mentioned, but it still doesn't work. The purchase status shows as complete, but the game still won’t run the pack, saying there was a problem with the payment.

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