I tried about everything found here to get SIMS 4 to play again without succes. Not on my laptop (windows 8.1 and now Windows 10) , so tried my windows 10 pc on which SIMS 4 was never installed before. Same problem, origin starts, screen dissapears upon clicking sims 4, origin screen returns without playing.Last time I could play SIMS 4 on my laptop was in november 2020. It stopped working while still on windows 8.1 , all options here did not help. Last week I upgraded to windows 10, installed origin, origin downloaded sims4, tried all options found here, no result again.So I give up.I was already sick about my old sims not playing anymore on windows 8.1 with about all availble extensions that I had bought. Lost money.Tried to contact EA.COM but that seems impossible. They always refer to a forum.EA.COM please comment, I spend a lot of money on your old Sims, luckily I bought only the base version of Sims 4..

@RealSimmor0 Personally, I'd rather see this topic stay open until and unless the player says the issue has been resolved. @MootjeMo58 I looked at your dxdiags from the Dutch forum, and there's not much in common between your two computers. I still think that McAfee might be the issue here, and the symptoms you've described are what usually happens when an antivirus blocks the game. Disabling the firewall settings for McAfee may not be thorough enough, which is why I suggested uninstalling it temporarily. If that doesn't help, please let me know, and we can go from there.

@MootjeMo58 What antivirus program do you use? After the November patch, a few different programs started blocking Sims 4 by default, sometimes even if the player had already set an exception for the game.

@MootjeMo58 If you change your mind and want to troubleshoot further, feel free to post back any time.

@MootjeMo58 Hold up a sec...You have Mcaffee AND malwarebytes? At the same time?I'm willing to bet THAT's your problem right there. Having two scanners running at the same time on the same computer, both fighting for control will only make your PC go bonkers.You don't need two scanners. If one isn't doing the job, you need to trash it and get another. Not run two. I'd stick with Mcaffee and dump the other one. See if that helps.

@MootjeMo58 ps saw later at the bottom of this forum how to switch to Dutch, so also wrote the same post in Dutch.

I give up, sims 4 won't play | EA Forums

13 Replies

MootjeMo58
5 years ago
@MootjeMo58 ps saw later at the bottom of this forum how to switch to Dutch, so also wrote the same post in Dutch.
puzzlezaddict
Hero+
5 years ago
@MootjeMo58 What antivirus program do you use? After the November patch, a few different programs started blocking Sims 4 by default, sometimes even if the player had already set an exception for the game.
MootjeMo58
5 years ago
I use mcafee
puzzlezaddict
Hero+
5 years ago
@MootjeMo58 Try setting exceptions for TS4_x64.exe and Origin.exe in McAfee. If that doesn't help, try uninstalling it, at least temporarily; it's possible McAfee has some other setting that's interfering. The support website has instructions for uninstalling, including a tool you can use.

If that doesn't make a difference, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
RealSimmor0
5 years ago
MootjeMo58 switched to Dutch section and gets some replies there. So this topic could be closed.
Check if you computer does meet the system requirements.
Please do the basic steps and other suggestions there given. Including updating your video card drivers and updates for Windows.
So long called security software is most time an issue, make sure to white list Origin client and Origin games. Or else, (temporarily) close them, or uninstall them. Install last version or contact their support.
Also perform a clean boot of Windows, because you might running other software that some way might cause trouble with Origin client nor Origin games. DxDiag was fine, laptops contains lesser performing hardware inside. Don't use integrated / embedded video chips to run games, but use the better ones, fro NVidia for example.

Regards.
puzzlezaddict
Hero+
5 years ago
@RealSimmor0 Personally, I'd rather see this topic stay open until and unless the player says the issue has been resolved.

@MootjeMo58 I looked at your dxdiags from the Dutch forum, and there's not much in common between your two computers. I still think that McAfee might be the issue here, and the symptoms you've described are what usually happens when an antivirus blocks the game. Disabling the firewall settings for McAfee may not be thorough enough, which is why I suggested uninstalling it temporarily.

If that doesn't help, please let me know, and we can go from there.
MootjeMo58
5 years ago
Thanks, I will not disable mcafee in total, but will try to remove origin/sims4 totally, cleanup my register, shut down the firewall and then re-install.
If that doesn't work, I will install free malwarebytes, stop their firewall, remove mcafee, and try again.
On my PC as I already used free malware bytes on my pc and cannot activate their online protection
I'm dutch so i also used the Durch forum
MootjeMo58
5 years ago
I'm done, install and play with firewall off did not work. I decided not to stop mcafee in total.
I don't believe in games that need so much effort to install. I spend too much time on it now.
Only option I'm willing to try is that my registraion of sims 4 is removed so I can install with another account with a functioning mcafee.
Thanks for your efforts to help. Much appreciated.
puzzlezaddict
Hero+
5 years ago
@MootjeMo58 If you change your mind and want to troubleshoot further, feel free to post back any time.
MootjeMo58
5 years ago
Yesterday I found out I could contact EA themselves.
This is their reply:
EA Desktop is a new client that basically does the same thing as Origin.
Before installing EA desktop, please make sure that everything related to Origin/The Sims is uninstalled.
Be sure to uninstall Origin manually/the hard way before installing EA Desktop: http://bit.ly/ManualOriginUninstall….
Next, to be extra sure nothing interferes with your game, create a new Windows account: https://bit.ly/CreateWindowsAccountW10…
Do a clean boot: http://bit.ly/Clean_Boot.
Once all that is done, please install EA Desktop from here: https://ea.com/ea-desktop-beta.
As you can see here, the client is still in open beta, so support for it is limited, but hopefully it'll do the trick for you.
I did not do the clean boot and extra local user account. I'm done with EA.
Games should play without problems, the problems that I have occured since their november 2020 update. So I bet I'm not the only one, so maybe EA will solve that in the future.
I'l try again in a year or so, or maybe if their new EA Desktop app is no longer a beta version.
I don't like beta prgrams on my computers, you never know what other problems they cause.