I'm unable to launch Sims 4 got this error code

@jjsmack84 

Please post the error message on a Windows support group.

I am having the same exact issue. Any help would be great with this! I have tried everything.

@jjsmack84 and @chelsean3  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

DxDiag for my system

@jjsmack84  Please do a clean uninstall and reinstall of the Intel graphics driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the newest graphics driver (Intel only, not Nvidia) offered for your computer by Dell:

https://www.dell.com/support/home/en-au/product-support/product/inspiron-27-7777-aio/drivers

Even though it's somewhat old, it may still work fine.  And even if it doesn't, it's still worth finding out whether you get this particular error again or something else.  If you can't play after reinstalling the driver, please post a new dxdiag.

Same result. Attempts to launch, is unsuccessful, goes back to EA app. Error code did not appear.

Attaching new DxDiag

@jjsmack84  Unfortunately, this is bad timing: the EA App is having some serious issues and lot letting a number of players open their games.  So please check back in an hour or two, or whenever you see an update from EA that the issues should be fixed.

The fact that you're not seeing the previous error could mean it's solved or that the game isn't getting far enough in the launch process to trigger that error anymore.

I'm forever hopeful it will start working again! It stopped working for no reason, maybe it will start-up again 😉

I really do appreciate you trying to help. Already more than I got from EA!

Thank you.

@jjsmack84  Let me know if you need more help.