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FriendlySimmers's avatar
FriendlySimmers
Seasoned Ace
5 days ago
Solved

When Loading Save, Game Returns to Neighborhood Select Screen

hello to all since today patch i just discovered after reactivating custom content since i play with mods and cc that when loading save, the game returns you to the neighborhood selection screen as s...
custom content (cc)
game menu
loading times
maps
pc
  • Bluebellflora's avatar
    Bluebellflora
    5 days ago

    Marking as solution for visibility as replies are coming in fast. 

    Updated 20/8
    This issue is caused by Mods broken by the 19 August patch, most likely script Mods and lots of them, having .package files in your Mods folder associated with script Mods may also cause the issue. Read AerialAssault420​ 's excellent post here which goes into detail about the affected Mods - When Loading Save, Game Returns to Neighborhood Select Screen | EA Forums - 12488560  

    If removing your Mods AND trashing the localthumbcache.package file AND repairing the game doesn't fix it test a clean game:

    1. Make sure your game is closed
    2. Rename your Sims 4 folder, just add OLD or something, doesn't matter
    3. Repair the game in EA App/Steam, whichever client you use
    4. Launch the game so a new Sims 4 folder is created and absolutely none of your user data is loaded into the game. Your user data is safe in the TS4 folder you renamed
    5. Start a new save with a new household, not one downloaded from the gallery
    6. Move them onto a lot and test whether the issue still happens
    7. If it doesn't then quit the game and trash that new save
    8. COPY one of your saves from the old renamed Sims 4 > saves folder into the new Sims 4 > saves folder
    9. Launch the game and attempt to play the save

    If it still happens in a new clean game please copy/paste the contents of the most recent, post patch LE here. But ONLY if it happens in a new clean game, not a modded game.

    If your existing saves are affected in a clean folder, with NO mods or custom content present, and you're willing to share the saves, please upload them somewhere and PM me the link. Instructions are here - [INFORMATION] How to Send User Files to The Sims 4 Team | EA Forums - 5048472

    Checkout the Mods list for this patch, PC: 1.117.221.1020 / Mac: 1.117.221.1220, here - Broken and Updated Sims 4 Mods and CC: 1.117, Aug 19, 2025 Game Update | EA Forums - 12473785 

jennbirdyyt's avatar
jennbirdyyt
Rising Novice
5 days ago

Hello,

 

After installing the most recent update for The Sims 4, I have been experiencing an issue that makes the game completely unplayable. When I try to load on existing and new save and the game gets stuck on an infinite loading screen and never progresses.

I want to clarify that I have already tested this without any mods or custom content, so the issue seems to be directly related to the update itself. I have also repaired the game from the Ea app.

Is anyone else experiencing the same problem, or is there any known solution from the development team?

 

Thank you in advance for your help.

r3b3k478's avatar
r3b3k478
Rising Novice
5 days ago

This is happening to me also. I cannot play my game. The loading screen turns back to the world´s map. Before the update everything worked ok. After the update I cannot select and play my sims family. I´m really mad right now. 

  • 0bq2i0plxp3m's avatar
    0bq2i0plxp3m
    Seasoned Newcomer
    5 days ago

    I was able to get mine to work after taking out my mods. Currently going through and trying to figure out which one it is. :(

    • AAbsinthE13's avatar
      AAbsinthE13
      Seasoned Novice
      5 days ago

      I started my game over thirty times today, removed my entire sims folder to start. fresh start. no saves no mods. the game functioned sadly. the game worked fine with all my mods reinstalled and my saves folder put back into play. It gives me the issue when I enable script mods. pretty sure it's my fairies vs witches mod, ( i have like four script mods, and two of them are hair) which is so sad, cuz the maker has released update after update recently. it almost seems EA is doing this on purpose to get rid of the mod entirely.   Though through my years of going through EA and Origins BS ... i had some of the most bizarre error codes and crashing, more than once it logged me out of my EA acct and refused to connect to servers, At one point it even told me i had no application installed.. then loaded the game with no further interactions from me than a double click... I wish i could just play offline.. no more updates im happy with the game as is, and very sick of them ruining it.

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