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Chloeking1999's avatar
Chloeking1999
Rising Novice
8 months ago

it wont work!

i have no idea what the issue is. I have a gaming laptop that can handle just about anything. The specs are immaculate and i own just about every pack  I've taken out every single mod and custom content in my game and every save that i have just to make sure there weren't any corrupt files and it STILL CRASHED 💔. I've repaired the game over and over and it is still doing it. I'm starting to think it's just the sims game at this point. Is anybody else having this problem? If so can you please give me some advise or help? I don't even want to play the game anymore because i can't figure it out. Anything will help. Thank you!! ❤️

crashing
custom content (cc)
ea app
mods
updates

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  • murdervamp's avatar
    murdervamp
    Seasoned Newcomer
    8 months ago

    Hi, i've tried all of this, still no luck unfortunately :(

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    8 months ago

    Hey all,

    We have some basic troubleshooting steps that tend to resolve most of these issues post-patch, could you confirm that you've tried them all please?

    • Clear EA app cache:
      • Go to the EA app’s menu.
        • On Windows, select the three dashes in the far-left corner of the EA app.
        • On macOS, click Help at the top of the screen, then choose App Recovery.
      • Scroll to Help.
      • Click App recovery.
      • Select Clear cache.
    • Clear Sims 4 cache:
      • Go to: Documents\Electronic Arts\The Sims 4
      • Delete the file named localthumbcache.package

    • Remove mods/CC temporarily:
      • Rename the entire Mods folder to something else and test launching.

    • Repair game through EA App:
      • Right-click The Sims 4 > Repair.

    • Update GPU drivers:
      • Make sure your graphics card drivers are the latest from NVIDIA, AMD, or Intel.

    • Disable overlays:
      • Disable EA App, Discord, Steam overlays if active.
  • beacastill496's avatar
    beacastill496
    New Rookie
    8 months ago

    I'm having the same problem. I updated the game, and after a few seconds, it crashed.
    I've tried everything: removing mods, repairing... I don't know if I should wait for another update.

  • Bankzzleem's avatar
    Bankzzleem
    Rising Rookie
    8 months ago

    Yeah girl I'm having the same issue right now. 

    \don't even trip I think it's EA. 

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