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brenjay91's avatar
brenjay91
Seasoned Ace
2 months ago

Lagging and freezing since 1.14.2025 update

I thought this update was suppose to stop the lag for pc, now my game not only lags more but it’s also freezing and having longer loading screens. I am currently not using any mods or had mods downlo...
crashing
updates
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

misydney98  It looks like some of your laptop's drivers could use updating.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and let the site look for new drivers.  If anything installs, restart your computer.

If you still have issues with Sims 4, please let me know what they are: lag, freezing, crashing, etc., and in what contexts.  Please also  look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 freeze or crash, or during your play session if the game simply lagged.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Selda27  The above applies to you as well, except you can't update your drivers on the HP website, of course.  Let me know what the exact problem is, and list any associated errors in the Reliability Monitor.

Selda27's avatar
Selda27
Rising Novice
2 months ago

puzzlezaddictHi, thanks for responding! My laptop is up to date. I tried to make a screen recording of my live game play and it wouldn't work for some reason. I tried to record in the game and when I played it back, I only saw a black screen :(. But it basically lags/glitches to the point that the game is unplayable. When I pan the camera it moves very spottily, the sims also move the same, pretty much the entire game. I even turned the graphic quality from very high to high for lighting and sims in the gaming options, the other selections were already set to high and I played fine.  Another thing of note is the initial loading screen after you select resume game takes FOREVER now, like, literally several minutes, which was not happening prior to the update. I followed your instructions and I tried to copy the errors that stood out below:

  1. Installation Failure: Windows failed to install the following update with error 0x80073D02: 9NGW9K44GQ5F-SAMSUNGELECTRONICSCoLtd.SamsungContinuityService.

  2. Description
    Faulting Application Path:    C:\Windows\System32\DriverStore\FileRepository\dptf_cpu.inf_amd64_df46a4623d1872e5\dptf_helper.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    dptf_helper.exe
    Application Version:    8.7.10601.21688
    Application Timestamp:    60a82494
    Fault Module Name:    dptf_helper.exe
    Fault Module Version:    8.7.10601.21688
    Fault Module Timestamp:    60a82494
    Exception Code:    c0000005
    Exception Offset:    0000000000002794
    OS Version:    10.0.26100.2.0.0.768.101
    Locale ID:    1033
    Additional Information 1:    3a07
    Additional Information 2:    3a076d72c0a60fc24be55a15588a366b
    Additional Information 3:    9506
    Additional Information 4:    9506f24a23c23646cfe6aa8edf869241

    Extra information about the problem
    Bucket ID:    4da66ca8637fe40d3a224d79b75c87e1 (1883152779356964833)

I don't understand any of this and am unsure if it helps lol.. I see no errors associated with the game itself around the time I noticed the lag. I'm starting to wonder if this is affiliated with the update and there's nothing that can be done to fix the issue :(

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