mills1227 Does the game run better if you restart your computer immediately before playing, and don't open anything other than the EA App? I ask because your laptop's 6 GB available RAM (2 GB is reserved for the graphics chip) is enough to run Sims 4 and Windows but not much else. So please test and let me know. If it doesn't help, restart and try again, this time with your computer offline. You can put the EA App in offline mode and then disable wifi and/or disconnect the ethernet cable before pressing Play.
Hippiechk_420 Please create your own thread describing your issue, and attach a dxdiag.