My game doesn't launch
Hi,
I've done the new update and now I can't play. I keep trying to 'play' but the game just never opens. I repaired the game many times, repaired the app, closed my computer... Nothing works.
Forum Discussion
I forgot to mention that my EA status says that I'm in game but the game doesn't open.
Also, If I click directly on Sims 4 app, it says that I need to update, but i've already updated it.
As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Same!! I've been trying to open the game for the last hour and nothing happens... I deleted all my CC and tried to clear the cashe but still can't open the game... :(
Please try the suggestion in my previous post, and if that doesn't help, provide a dxdiag.
Did as suggested in your last post still not opening, here's the dxdiag
Time of this report: 7/23/2024, 16:56:42
Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Laptop 17-cn0xxx
BIOS: F.29 (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 7860MB RAM
Page File: 13538MB used, 8656MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.5.8
DxDiag Version: 10.00.22621.3527 64bit Unicode------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
