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horseanne's avatar
horseanne
Seasoned Newcomer
5 months ago

My game doesn't launch

Hi,

I've done the new update and now I can't play. I keep trying to 'play' but the game just never opens. I repaired the game many times, repaired the app, closed my computer... Nothing works.

  • horseanne's avatar
    horseanne
    Seasoned Newcomer

    I forgot to mention that my EA status says that I'm in game but the game doesn't open.

    Also, If I click directly on Sims 4 app, it says that I need to update, but i've already updated it.

  • As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Same!! I've been trying to open the game for the last hour and nothing happens... I deleted all my CC and tried to clear the cashe but still can't open the game... :(

    • Please try the suggestion in my previous post, and if that doesn't help, provide a dxdiag.

      • MW22024's avatar
        MW22024
        New Novice

        Did as suggested in your last post still not opening, here's the dxdiag




          Time of this report: 7/23/2024, 16:56:42
                 Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
                         Language: English (Regional Setting: English)
              System Manufacturer: HP
                     System Model: HP Laptop 17-cn0xxx
                             BIOS: F.29 (type: UEFI)
                        Processor: 11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz (8 CPUs), ~2.0GHz
                           Memory: 8192MB RAM
              Available OS Memory: 7860MB RAM
                        Page File: 13538MB used, 8656MB available
                      Windows Dir: C:\WINDOWS
                  DirectX Version: DirectX 12
              DX Setup Parameters: Not found
                 User DPI Setting: 96 DPI (100 percent)
               System DPI Setting: 96 DPI (100 percent)
                  DWM DPI Scaling: Disabled
                         Miracast: Available, with HDCP
        Microsoft Graphics Hybrid: Not Supported
         DirectX Database Version: 1.5.8
                   DxDiag Version: 10.00.22621.3527 64bit Unicode

        ------------
        DxDiag Notes
        ------------
              Display Tab 1: No problems found.
                Sound Tab 1: No problems found.
                  Input Tab: No problems found.