My game doesn't launch

I forgot to mention that my EA status says that I'm in game but the game doesn't open.

Also, If I click directly on Sims 4 app, it says that I need to update, but i've already updated it.

As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Same!! I've been trying to open the game for the last hour and nothing happens... I deleted all my CC and tried to clear the cashe but still can't open the game... :(

Please try the suggestion in my previous post, and if that doesn't help, provide a dxdiag.

Did as suggested in your last post still not opening, here's the dxdiag




  Time of this report: 7/23/2024, 16:56:42
         Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
                 Language: English (Regional Setting: English)
      System Manufacturer: HP
             System Model: HP Laptop 17-cn0xxx
                     BIOS: F.29 (type: UEFI)
                Processor: 11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz (8 CPUs), ~2.0GHz
                   Memory: 8192MB RAM
      Available OS Memory: 7860MB RAM
                Page File: 13538MB used, 8656MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.5.8
           DxDiag Version: 10.00.22621.3527 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

  Time of this report: 7/23/2024, 16:56:4
         Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
                 Language: English (Regional Setting: English)
      System Manufacturer: HP
             System Model: HP Laptop 17-cn0xxx
                     BIOS: F.29 (type: UEFI)
                Processor: 11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz (8 CPUs), ~2.0GHz
                   Memory: 8192MB RAM
      Available OS Memory: 7860MB RAM
                Page File: 13538MB used, 8656MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.5.8
           DxDiag Version: 10.00.22621.3527 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.