My game won't work!

Mine isn’t working either, will launch for 2 seconds then crash.. I’ve tried everything

It's been doing it ever since the update

mines too! like i have mods but ik for a fact they arent broken before ive updated them all

If you have mods, go to your mods folder and delete your Resource.cfg file. search “resource cfg” online and there should be a sims site that will allow you to download it. put the newly downloaded resource.cfg file into your mods folder and try it now. that’s the only advice i have, i had this problem and that’s what fixed it for me. 

EHarlow_29 jaydiobro Zovinluv  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

EHarlow_29  If you need further help, please post in the Mac tech section:

The Sims 4 Technical Issues - Mac | EA Forums

For everyone else, if you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Okay I did that and it worked but how do i now get all of my old sims and houses back

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EHarlow_29  Your saves and saved builds are in the folder you moved, in the saves and Tray subfolders, respectively.  So move those files to the new Sims 4 folder the game created in Documents > Electronic Arts, and the content should load again.

Rattyratrat1111  Try forcing the game to open in DirectX 11 mode.  Open the EA App, select Sims 4 > Manage > View properties, and add -dx11 to the command line box.