Other games load find, but EA app will not play Sims 4
no matter what i do, the sims 4 will not load. I have reset cache, deleted and reinstalled the app, deleted reinstalled sims 4, i have run EA app as admin, run the sims as admin, added the sims to security exclusions and the sims to security exclusions, i have restarted my pc, turned off my wifi and nothing works.
When i hit play, the app loads then disappears, loads and pops back up. if i try to open the game from the EA folder, it says preparing game then just opens the EA app. I can play my other games, like Spore, Sims 3, and Sims Medieval with no issue, only Sims 4 wont work.
EA Report ID: 0dda0723-fb4c-4d27-9a2f-d2c1e37ee546
I was able to fix the problem. I installed sims 4 on my laptop, and copied over the files into documents and program files and now it runs fine.