packs aren't fully downloaded
So the thing is that I downloaded city life. Then a couple of months later I bought Island living but I couldn't open it on the game, but in my library it was downloaded but at the same time it wasn'...
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EA_mplsnow
Community Manager
Community ManagerHey Oneinemilian,
If you haven't already, please try clearing the EA App's cache, uninstalling those packs, repairing the Sims 4, restarting your device, and reinstalling those packs one at a time, waiting for the download to complete before launching the game.
Just to confirm, are the packs showing as 'active' in Marketplace > My Collections?
Let us know what you see after trying those steps, thanks!
Hello,
I looked at marketplace and it’s says it’s deactivated. I will try your tip and I’ll let you know how it goes.
greetings- EA_mplsnow
Thanks for the update, Oneinemilian.
If the packs are appearing as deactivated, you'll need to click 'Pack Selection' on the same page, choose the deactivated pack(s), and click 'Confirm' to activate them.
Keep us updated!
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