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Hannahpostma's avatar
Hannahpostma
Newcomer
3 days ago

PLS HELP! JUST BOUGHT PACK DISAPPEARED

Hi all,

I just bought buisnesses and hobbies on PC, at CDKeys. I got my code, redeemed it at the EA app.

When i redeemed the code it gave confirmation about my  personal information and i clicked 'download'.

But it didnt download!!! Now its lost or smt, i cant find my purchase and ofc i already redeemed my code so i cant try again!! Please help, i think my money is just gone now :( .....

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    24 hours ago

    Heya Hannahpostma 

    If you're running into any issues with a pack purchased from a third-party retailer, you'll need to contact the retailer directly for a replacement code or refund.

    Please also see the post here for more information on where to safely purchase packs. 

  • sorayakron97's avatar
    sorayakron97
    Seasoned Newcomer
    2 days ago

    hey this happened to me too a while ago and i had to stop buying from CD Keys cause the game would update and delete them :( EA wont be able to help since you didnt buy there. i just usually wait till everything on EA goes on sale.

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