Hi everyone, I tried to start the game but it always displays a window (I'll attach a photo to this post) and The Sims 4 doesn't start. I tried to restart the game or repair it, but nothing has changed. I would like to avoid uninstalling the game to not lose the downloaded expansions, is there another way?
flaviia Please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
I have the exact same problem. It happened once several weeks ago and I ws told to update NVIDIA (which I did) and revert dot DX9 (which I did also). Problem solved......temporarily....because I have the same problem since yesterday. I sent you my DxDiag file
