Purchased Royalty Pack, wont load/show

Purchased Royalty pack, have done everything - uninstalled game, reinstalled game, freed up space turned off other packs, the pack wont show up. I have receipt that i bought it, but the game tells me I dont own it in CAS. Dont have the world in gameplay , nothing. I dont have any mods or cc, never had.

 Id appreciate being able to play the pack I just spent $45 on,....