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melpereira238's avatar
melpereira238
12 years ago

Random crashing?

Hello fellow simmers!

I recently  installed the Sims 4 on my laptop and have experienced my game crashing within 20 minutes of game play. It doesn't happen at a specific time; it's very random. I tested my laptop to see if it was compatible with the sims 4 and this is what it said.

CPU

Minimum: Intel Core 2 Duo E4300 or AMD Athlon 64 X2 4000+ (2.0 GHz Dual Core required if using integrated graphics) You Have: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz Click here for the latest CPU drivers.   62nd percentile

CPU SPEED

Minimum: Info You Have: 2.5 GHz    

VIDEO CARD

Minimum: NVIDIA GeForce 6600 or ATI Radeon X1300 or Intel GMA X4500 You Have: Radeon (TM) HD 7850M Click here for the latest Video Card drivers.   57th percentile Features: Minimum attributes of your Video Card     Required You Have Pixel Shader version 3.0 5.0 Vertex Shader version 3.0 5.0 Dedicated Video RAM 128 MB 2.1 GB

RAM

Minimum: 2 GB You Have: 8.1 GB   94th percentile

OS

Minimum: Windows XP You Have: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit Click here for the latest Windows drivers.    

FREE DISK SPACE

Minimum: 10 GB You Have: 791.8 GB Click here for the latest Free Disk Space drivers.    

SOUND CARD

Minimum: Yes You Have: Microsoft Streaming Service Proxy

I've also read other posts about random crashing and I tried them all with no success. Any help would be greatly appreciated for I really want to play my new game ☹️

-Mel

pc

16 Replies

  • melpereira238's avatar
    melpereira238
    12 years ago

    I can't post a screen shot of it but it says something along the lines of "Sims 4 has stopped working unexpectedly" and offers me to options. 1) debug or 2) close the program

  • melpereira238's avatar
    melpereira238
    12 years ago

    There were 5 critical events; all of which were from the sims 4. here is what was listed under technical details.

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎11/‎14/‎2014 12:01 AM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4.exe
    Application Version: 1.2.16.10
    Application Timestamp: 544b0c38
    Fault Module Name: TS4.exe
    Fault Module Version: 1.2.16.10
    Fault Module Timestamp: 544b0c38
    Exception Code: 80000003
    Exception Offset: 00cd0311
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 5add
    Additional Information 2: 5add11b9687f9d446d352e729ddcbda3
    Additional Information 3: ddc3
    Additional Information 4: ddc3ac8b5292b6fea598b8db18458edf

    Extra information about the problem
    Bucket ID: 619811114

  • Anonymous's avatar
    Anonymous
    12 years ago

    Fingers are all pointing to The Sims program itself from that log.

    Are you GPU drivers up to date?  If not update them.

    If they are already up to date try going to Catalyst Control Center and resetting the 3D Properties.

    Try a Repair from Origin?

  • melpereira238's avatar
    melpereira238
    12 years ago

    How do I get a repair from origin? Also, what is the catalyst control panel or rather where can i find it to reset my 3D settings? My drivers are all up to date.

    I really appreciate all your help!

  • Anonymous's avatar
    Anonymous
    12 years ago

    Right Click on the game from inside the Origin program.

    ----------

    CCC (Catalyst Control Ceneter) is AMD's main program for their GPUs.  It's the equivilent to nVidia Control Panel.

    There is likely an icon at the bottom right, red/silver that can open it.  Right clicking on the desktop should have an option to open it.  Start-> All Programs or Start and type "Catalyst" in search or "AMD".

    You may need to select "Advanced" mode instead of Basic.

    Here is an example of what it looks like.  There is a reset button somewhere, likely at the bottom.

    Always get your drivers directly from AMD's website.  Windows Updates is not a good way to get drivers. 

    http://support.amd.com/en-us/download

    The Laptop manufacture is also not a good place to get drivers past the first year of it's release.  Often they are way out dated and cause extra issues.  Rarely to never will you experience extra problems using Generic drivers from the source (i.e. AMD, nVidia, Intel).

  • melpereira238's avatar
    melpereira238
    12 years ago

    I tired repairing the install with origin with no luck, sims still crashed. My drivers are updating from AMD as I type this so I will test it once again. As for opening the amd catalyst control panel, when I right click on my desktop, that isnt an option however "graphics options" is and when I click that, everything under 3D is defaulted.

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