Re: [ARCHIVED] Questions regarding drop of 32 bit OS Support/Legacy Edition

I have a 64 bit OS but Origins opens the game in 32 bit. How do I change it on Origins so that it opens with 64 bit?

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@Scarlett2k wrote:

I have a 64 bit OS but Origins opens the game in 32 bit. How do I change it on Origins so that it opens with 64 bit?

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Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

this is what happened to me I have a 64bit computer and it made me download the legacy edition now my sims wont launch at all, feel like ive tried everything i could possibly find to try. and evven when I set the settings to 64bit it does nothing 

please help!!!

I use a galaxy book for playing the sims as it is easier to take with me on the go. When I ran a self-test from the EA website, it said my processing system is the only thing preventing me from running the sims 4 regular versions, not legacy edition. Snapdragon I realize is a phone processor system, however, it runs the sims perfectly fine as the regular. it also mentions in the article they are phasing out 32 bit systems but My computer is capable of running 64-bit. Is there a way to run it as is? or does it require a tablet/computer that runs specific types of processors? it is really frustrating as this tablet came out last year, literally only a year old and i bought university, but am unable to play it seems unless i spend the money on a brand new computer

@Archangel9701 I think you should be able to run it fine. Do you get the options to switch like shown on the first page ?

What is this self-test ? Wasn't aware there is one. Is this an official EA link ?

Since you only have 4 GB of RAM, Origin might have set it to run the legacy edition but you should still be able to play.

That said, it is probably a bit underpowered overall as I suspect you don't have a dedicated graphics card either.

Under the options menu it doesn’t even come up with a choice to switch between legacy and 64-bit, it just shows running origin in the game itself. 

The dxdiag I attached was a self-test but the EA website article about the sims 4 also has a link to run a eval of your computer to identify if you are able to run the sims 4 regular or if you will need the legacy edition 

I just deleted the sims 4 and reinstalled it so maybe it will work when I get on or maybe I need to clear my cache/do a repair?

@Archangel9701 I'll try to get some info on this.

Do you have a link to that self test ? 

@crinrict I tried my account again to see if it would let me switch, in the advance options it just shows choosing your language, there isn’t a section for switching to 64-bit.

I did some research on the snapdragon I am using and it says it’s equivalent processor is the same as what EA requires to run the Sims, so I’m slightly confused as to why it won’t

this is the page I saw the check computer for the ability to run the sims 4 regular

https://help.ea.com/en-us/help/the-sims/the-sims-4/the-sims-4-legacy-edition/

@Archangel9701 Oh, that's what you mean. I thought you meant some site where you can have the site actively check the requirements and give you a result.

It can have something to do with Origin not being aware what this processor is and simply denying because of it. I don't think your tablet is supported as such.

Could you attach your dxdiag text file ?

My game doesn't even open on 64 bit even though it is a 64bit operating system. I try to run the game as an administrator and it tries to install the legacy edition which I don't want, given the number of bug reports I've seen from people. I have tried to repair the game via the origin launcher and it does not fix the issue. Are there other ways to fix this? I'm currently reinstalling the game to see if that will fix anything.

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly. 

@butterpie24   My guess is your computer only has 4Gb (or less) of main memory. As expansion packs were released at some point the packs required a 64 bit operating system. My guess is the changes to the base game made it difficult (impossible?) to run in a 4Gb system. The new gaming systems usually come with 8Gb of memory if not 16Gb or more. Macs have been 64 bit only for some time and I have seen much talk about dropping support for 32 bit systems. Most new servers are now 64 bit only. Ubuntu (Linux) server is 64 bit only now. Can you upgrade your computer to 8Gb? There are other considerations to be looked at before investing in an older computer such as condition and processor.

@roberta591 It runs on 16Gb memory

@crinrict I hope this helps, thank you!

@butterpie24   First thing I notice is your system is using all your page file. This is for virtual memory. If your going to run your system with duo monitors you need to increase the size of the page file. The Sims 4 does some post video processing in software so two frame buffers may be too much for this game - try disconnecting one monitor and see if that helps. I feel with two monitors you may need more free space on your system drive. I would recommend at least a 500Gb system device for a gaming rig. Prices are a lot lower now on ssds.

add: my guess is the game is running out of resources and wants you to try the legacy edition. Nice system but you have to get it set up right. The duo monitors are sucking the life out of resources. Increase the page file and free up some space on the system device (C). If you still have trouble try one monitor.

@roberta591 Thanks you, I just noticed that the guy that set up the pc made the disk with only 200Gb as the local disk, while there is an extra 1.8Tb harddrive being unused.. not sure why he did that when its a gaming setup. Would there be any way to fix this?

@butterpie24   There are too many things that happen on the system device (C). At this point if you are set on having a ssd as the system device right now would be the best time to get a larger device. I recommend at least 500Gb for the system device. The sooner you do this the less painful it will be. As free space becomes less and less (because Windows operating system bloats - that's what it does) you will have more and more issues. If you get a larger ssd you may be able to image the one you are using to the new larger drive. You can not image a ssd to a hard drive nor can you image a hard drive to a ssd. You have to use like technology. There are several programs that will do this. You could try a backup and restore method. I'm presently using a WD 1Tb black label hard drive and have no reason to upgrade right now. Maybe on my next gaming computer build. The processor is an AMD FX-6100 which I was going to upgrade to a FX-6300 but I haven't had any issues so far. If it ain't broke don't fix it.

@butterpie24 

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butterpie24 wrote:

@roberta591 Thanks you, I just noticed that the guy that set up the pc made the disk with only 200Gb as the local disk, while there is an extra 1.8Tb harddrive being unused.. not sure why he did that when its a gaming setup. Would there be any way to fix this?

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He did that because it is the right way to do it. 

The KINGSTON 240GB SSD is much faster than the 1.8TB standard hard drive, and you want the fastest drive in the system to be the system drive.

You don't need a bigger SSD, the 240GB drive is just fine.

What you should do is to store other games, Programs or other files that take much space at the 1.8TB HDD.

If you have the Sims installed to your SSD you can leave it there. There is enough space free on that drive.

It is not the source of your problem.

Did you reinstalled the game and is it still asking for the Legacy Edition?

@crinrict there aren't any error messages, I click on 'play' it has a loading icon next to the mouse, the origin tab disappears like its about to load the game and then it reappears and nothing happens.

@holger1405 I reinstalled the game and in the installation list it had the legacy edition. I cancelled the installation for that. Do I just copy the program files over to the hardrive?

@butterpie24 

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butterpie24 wrote:

Holger1405 I reinstalled the game and in the installation list it had the legacy edition. I cancelled the installation for that. Do I just copy the program files over to the hardrive?

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No, Origin has a function for this.

• Create a folder named "Origin Games 2" in the root of the 1.8TB Hard drive.
• Right click on the TS4 cover in the Origin game library. > "Move Game".
• Navigate to the "Origin Games 2" folder you just created. > Confirm.
• Now Origin will move the Game files to the new location.

But as said, there is enough space free on your SSD, so you don't need to do that now.

The game will load faster from your SSD.

If you add more new packages you might need to do it at some Point.

The important thing is that you install new Games or Programs directly to your 1.8TB HDD.

You can't just move them once they are installed.

(You can choose the install location in Origin, Steam or any other game launcher and at most installers for Programs, here you just need to change the drive letter from C: to the letter of the 1.8TB HDD, without changing the rest of the installation path.)

So did you installed the standard Edition?

@holger1405 I installed the standard edition. Just now I took out all the mods from my mods folder in the game and the game opened somehow, just a bit laggy. I'm still looking for a way to keep my mods since I'm used to having them.

@butterpie24 

That is good to hear. 🙂

You need to look for updates for the new patch for this mods.

thank you! @holger1405