Re: EA app PC : Problem downloading Sims 4

Hi,

So I've tried doing it again following what you told me and it didn't work. I tried with the default path for the file as well as the way you told me and it didn't work. Without the antivirus activated when I did

@bluemystral  There was an EA App outage a few hours ago that's just been resolved, so that might have complicated things.  I'm not saying it caused your original issue, only that the workaround might not have helped because of the outage.  So please try downloading again now, after clearing the EA App cache again.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know which drive you're trying to install Sims 4 on, if you have more than one.

Hi,

So it still isn't working. I forgot to mention(though I'm not sure if it means anything) is that it keeps being on "preparing" for a long time and then the popup I showed in my original post appears.

Anyways, I tried again and it still didn't work. So I did the other thing you mentioned, so here it is.

@bluemystral  Do you use a VPN?  If so, please disable it.

If that doesn't help, do you already have the free holiday pack on your account?  Adding free content can sometimes fix an account issue, and while I don't know that this is definitely an account issue, it's an easy test.  If you've already added the holiday pack, try starting to download Apex Legends, which is also free.  You don't need to let the download go through; the point is to see whether it works at all.  If it does, cancel the download, then try installing Sims 4 again.

If this doesn't help either, please uninstall the EA App with Revo Uninstaller (the free version is fine).  Revo will clean out some temp files that a regular uninstall misses.  Then restart your computer, reinstall the App, and try to download Sims 4 into another new folder, again on the root level of the drive of your choice.

One other thing worth trying, if nothing else works, is using a different network.  Since you have a laptop, you could take it to a friend's house or somewhere with public wifi.  The idea here is to see whether the problem is actually the network, as opposed to the various other possibilities.

@jdurrante  Please try the other suggestions in this thread.

Okay so all the stuff I could do at the moment didn't work, I'll try and go to my mom's tomorrow with the laptop and try there.

Edit: I actually tried with Sims 3 and it worked, just not sims 4. So in the meantime, to satisfy my need for Sims, I'm downloading Sims 3 and will play that for a while

@bluemystral  That's helpful information, thanks.  Let me know whether you can download Sims 4 at your mom's place, and we'll go from there.

I’m having the same issue. Tried the “fix” above to no avail. Can also download Sims 3 but not 4 for whatever reason. I didn’t see your post before I made my own.. but yours doesn’t seem resolved so we can both complain. 

So I tried and it didn't work at my mom's either

@bluemystral and @DADIS43  Please force the EA App to update: it doesn't always do that on its own.  Go here:

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

and launch the EAUpdater.exe.  When it's done, the App should open again, but please restart your computer one more time before trying to install Sims 4.  Let me know whether it works.

So I tried and it didn't work either

@bluemystral and @DADIS43  Please create an EA App error report, as described here:

https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

And post the report ID here.  I've flagged this thread as well.

If you have time and access, I'm also curious whether this happens on a different computer.  You wouldn't need to actually download the entire game, just see whether the download started at all.

I'm about to leave back home, so I'll do that there and see from my fiance's computer if I can download it there.

Edit : Here's the report  ID (Not sure if I'm sharing it right

db2cb681-4239-4c87-a181-2ecfc166e2ef