Re: Invalid license. Reason code = Missing DLL: [MSVCP120.dll] Error: 0xC1

hey @puzzlezaddict 

thanks for replying!

I've done all the things in your reply and it had another pop-up dialog box saying:

"The code execution cannot proceed because MSVCP100.dll was not found. Reinstalling the program may fix this problem"

There's another one but with MSVCR100.dll

I've attached a picture I took when I encountered it.

thanks again for replying.

@hellobye277  The 100 in the first error refers to the 2010 VC++ runtimes, and the 140 in the second error to the 2015 runtimes.  Same deal as before: uninstall the version(s) you have, download new ones from Microsoft.

2010 x86:  https://www.microsoft.com/en-us/download/details.aspx?id=8328

2010 x64:  https://www.microsoft.com/en-us/download/details.aspx?id=13523

2015:  https://www.microsoft.com/en-us/download/details.aspx?id=48145

If you still get another error, please post a screenshot, as before, and post a dxdiag as well.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

hello @puzzlezaddict !

the same pop-up from the first post came about with the same message.

i've installed the 2010 and the 2015.

as you advised, i ran dxdiag.

i've attached pictures of it.

hopefully, this time it'll work.

thanks again!

here's the pop-up message:

@hellobye277  I'd need to see the full dxdiag, not just the screenshots.  Please run it again, then on the initial screen, click "Save all information," and save the .txt file to your desktop.  You can attach it to a post as you did with the screenshots.

here's the dxdiag

@puzzlezaddict 

@hellobye277  The dxdiag crashed while running, and because of this, some critical information is missing.  So there's a bit of guesswork from the errors and the fact that the dxdiag didn't run properly.  Start by running a couple of basic checks of your Windows system files.

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Restart your computer, and install the newest driver for your graphics chip, which you can get directly from Intel:

https://downloadcenter.intel.com/download/29804/Intel-Graphics-Driver-for-Windows-15-40-?product=75105

Restart again, and see whether the problem is still present.  If it is, please run a new dxdiag.

heyy @puzzlezaddict 

issue here (or maybe.. idk.)

@puzzlezaddict  it didn't reach 100%

@hellobye277  What antivirus, if any, do you have installed?  Please also post the DISM log.  Open a File Explorer window and past this into the address bar:

C:\Windows\Logs\DISM

Right-click on the dism.log and select Copy, then right-click on your desktop and select Paste.  From there, you can upload the file.  I'm not sure whether this site will accept it, but if not, use a third-party free filehosting site and link the upload here.

hey @puzzlezaddict 

my antivirus software is just windows defender.

uhh.. here's the dism: http://www.mediafire.com/file/l0mtqnb6ktwipjn/dism.log/file

thanks again for keeping in touch!

@hellobye277  The errors in your DISM log relate to broken permissions.  The simplest fix is to do a repair install of Windows, which you can do without deleting your files.  (It's still a good idea to back up everything essential beforehand, as is always true when installing a new version of Windows or repairing it.)  If you have a USB you don't mind erasing, that's the easiest approach, although you can also create an ISO file of Windows and mount it.  (Don't use the Media Creation Tool approach.)  These are good instructions for both approaches:

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

You'll be asked whether you want to keep your files and apps at some point, so make sure you've selected the option you want.  Erasing your data can't be undone later.