@AngryFemiKeagan Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save.
If the game still freezes, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
I have tried that 4+ times but here is my dxdiag from roughly an hour or two ago
@AngryFemiKeagan The driver for your graphics card is crashing, and if this is happening when you try to play, that would explain the problem. So it's a good idea to do a clean uninstall and reinstall of the driver. First though, please run a couple of basic checks on your Windows system files:
If sfc reports that it found corrupt files and was unable to repair some of them, please stop here and let me know. Otherwise, restart your computer, and download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3480
Get a fresh copy of the most recent Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/176267/en-us
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game works normally. If not, let me know.
@AngryFemiKeagan Please restart your computer and try again. If you still can't run DDU, please run another dxdiag and attach it to a post. The first one was missing some info, which may or may not be relevant; hopefully this one will be complete.
Here is the new one
@AngryFemiKeagan Could you please post a screenshot of what you see when you're asked to "confirm file movement"? And what happens if you choose a different location to move the files?
if i chose different file locations it just closes
@AngryFemiKeagan Please delete everything DDU-related in your Downloads folder. Download a fresh copy, double-click it, but before you select Extract, check the file path where it's supposed to land for any other instances of DDU: if you see any there, delete those too. And if the extraction seems to pause, let it run for a couple minutes to see whether anything changes.
@AngryFemiKeagan You really can't extract it to anywhere else? If not, try moving the download out of Downloads first, then extracting it.
You don't technically need to be offline when extracting DDU; that's only necessary later, when you're using it to remove the driver. The point is to prevent Windows from downloading what it thinks is a suitable driver before you have a chance to manually install the one you want.
@AngryFemiKeagan You can extract it anywhere you want. For convenience, it may be easiest to create a folder on your desktop.
@AngryFemiKeagan Please run chkdsk:
@whitehamm You should be able to move your saves to the new Sims 4 folder the game has created. The saves themselves might be corrupt, or not; the only way to find out is to test them.
Since this thread is a bit old, I'll lock it here. But please do create a new thread if you'd like further help with this issue or another one.
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