Re: Sims 4: Error code 801

No, I'm not using any mods in the game, and I had tried to repair before I uninstall and reinstall the game, but still cannot solve the problem.

Could you start a fresh save and see if it works there.

Sounds a bit that maybe your science lot has corrupted.

If a new save works, would you be willing to share your broken save game ?

If so, please zip up this folder: documents\electronicarts\thesims4\saves and drop the file to this Mediafire-Link to upload.

Please make sure to name the zip file with your user name.

Hi, I started a new sims and a new save, but still cannot join the new sims to go to the Scientist Career. Let me try to reinstall again.

Could you post a screenie of the message ?

Thanks, here it is

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game. 

Hi, this time I deleted the origin and reinstall all the things again (because I can't log-in to origin when I try to use your method).

I started a new game and it works, I can join my Sims to go to the Scientist Career.

Then I tried to move my save back, the error code shown up again; I load the save that success before, it still works.  So I think my old save was broken or have some other problem, I will try those older save I backup before to see if any one still works., otherwise I think I have to start a new family with a new Scientist Career or keep the current family and change to another Career.

Thank you very much for your help.

Do you still have the broken save ?

Willing to share your save game ?

If so, please zip up this folder: documents\electronicarts\thesims4\saves and drop the file to this Mediafire-Link to upload.

Please make sure to name the zip file with your user name.

Hi, I have uploaded the file yesterday, please tell me if you cannot receive it.

Thank you again for your help.

I can duplicate your error

Forwarding your save to the devs

Did the Devs determine a fix? I have a ton of history in my play and starting my 10 generation family trees for nearly 30 households is not okay. ☹️

Hello @LexLennon

Unfortunately we haven't figured this one out yet.  Do you happen to have any saves from before and after the issue started to happen?  (Along with any info on what you were doing in the game prior to the issue occurring)

If so, and you're willing to send them to us, please follow these instructions:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

I have that same error code,  I took out my mods before updating though. Whenever my sim tried to move into university housing, go to a community lot, or move my sim into a new house the game glitches and i get the 801 error try restarting your game. When my sims went on vacation the lot wouldnt show up and after I went to manage worlds and back into where my sims were on vacation the house was literally in the air and you couldn't see the house except all the furniture. Could it be my saves were corrupted? 

@TattedScorpio86  Please post the exact error code you're seeing, not just the 801 but the part after it.  Please also start a new save and see if the same thing happens when a sim travels.  Be sure to leave your mods out for now.

That's all that comes up, I have created a new house hold and new save which is what I'm playing now.

File sent via PM. Thank you 

Oh dang.. do you think if I move my sims 4 folder and play that'll fix it? 

I completely moved and deleted the existing sims 4 folder (mods included) and restarted my game 100% over, 5 years worth of achievements gone. So far its working alot better, once my teen ages up I'll test moving into uni. I greatly appreciate your help!!

I will definitely from now on. The fresh restart worked, my sim was able to move into uni dorms, thank you so much for your help!