Re: sims 4 keeps crashing - no mods/cc

I thought it was fixed but I was wrong. The game is still crashing even without mods. its not crashing right away like it used to, but it is still crashing. i cant figure out what is triggering it. 

@RadiantQueenLove  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a(nother) new save and see whether it crashes.

If you do get another crash, please list the context, for example live mode vs. CAS or Build/Buy, when your sims are traveling or when you're choosing a new outfit, that kind of thing.  Please also post a new dxdiag.

@puzzlezaddict The EA app wasn't working so I had to uninstall it and reinstall it again and the sims. I did what you suggested and removed all the folders and started a new game. I didnt spend much time in CAS, selected an apartment in San Myshuno  and as it was starting to load, the game crashed. 

@RadiantQueenLove  Please test a new save in one of the base game worlds, for comparison's sake.  San Myshuno has some issues, and while you should certainly be able to play there, it's not a representative test.

If you get a crash in a base game world, please try the suggestion in post 2 about lowering the in-game resolution and capping framerates.  This isn't a solution either, just a test.

By the way, did you reinstall Windows, or run a repair install?  I ask because the Windows Error Reports section of this dxdiag is blank, but you have the same OS as in your last dxdiag, when the WER section was fully populated.  If this data is gone for no reason at all, that could mean a system issue that needs to be addressed.

@puzzlezaddict When I posted the last I had not reinstall windows, but I did end up doing that afterwards. I did as you suggested, lower resolution and framerates, tried to load a game and it crashed right away. I found some forums of people talking about the same graphics card I have crashing their games. is it possible my specific graphics card is just no good? My computer is pretty new, about a month old.

@RadiantQueenLove  It is always possible to get a defective graphics card, even a new one.  It might in fact be the issue here given that you've reinstalled Windows, and therefore the graphics driver, and your dxdiag lists two new crashes of the driver.  But before jumping to that conclusion, it's worth trying a slightly older driver.  You can find them here:

https://www.nvidia.com/en-us/geforce/drivers/

Try either game-ready driver from May.  You'll need to clean-uninstall the current driver again since it's newer.

Please also manually uninstall and reinstall .NET Framework 3.5.  Hit Windows key-R, enter appwiz.cpl in the run box, click "Turn Windows features on or off," and .NET 3.5 will be near the top of the list.  Click the filled-in box to uninstall, and restart your computer.  Repeat the process, clicking the now-empty box to reinstall, and restart.

The other suggestion I have is covered here:

https://devblogs.microsoft.com/dotnet/wondering-why-mscorsvw-exe-has-high-cpu-usage-you-can-speed-it-up/

Most of the errors in your dxdiag are from mscorsvw.exe, hence the suggestion.  It's part of the larger .NET Framework system and therefore involved in pretty much anything that requires graphics processing power.

Finally, if you're comfortable working inside the computer, I'd suggest disconnecting and reconnecting the power cables from the graphics card, blowing out the connectors (both sides) with compressed air in between.  Do the same with the cables on the power supply side if you have a modular PSU, as in, if you can disconnect the cables at all.

If none of this helps though, I would suggest contacting the retailer for a possible replacement of the GPU, if not the whole system.  If you bought the computer from a physical store like Best Buy, bringing it in would be the best option—it's a lot easier to diagnose issues when the machine is right in front of you.  Even with an online purchase, the retailer might be willing to facilitate an in-person examination, since that's cheaper than sending back the whole computer, and they may also have other tests for you to run as you're communicating with them.

But don't let repair/warranty service drag it out too long.  If the suggestions I've made don't help, and given that reinstalling Windows didn't help, this is precisely the kind of problem that makes warranty coverage necessary.

I had Geek Squad come look at my computer, they suggested it was a faulty Graphics card, so i got a new one with the warranty and I still cannot play sims. its still crashing. All the drivers are up to date. it keeps saying Nvidia Container stopped working. I can't figure out what to do to fix this. 

@RadiantQueenLove  Almost all the errors in your newest dxdiag reference a component of the Nvidia graphics driver, so please do another clean uninstall and reinstall of the driver.  If you can, and the Geek Squad didn't, please also make sure the power cables are securely plugged into the power supply itself.  The tech who installed the new graphics card should have taken care of the GPU end but may not have checked the PSU end.

If that doesn't help, please uninstall and reinstall the newest VC++ runtimes, which Sims 4 uses.  Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ Redistributables.  Click on any 2015 or newer versions, both x86 and x64, and Uninstall.  (Don't touch the versions from any other year.)  Then download and install new versions directly from Microsoft:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device.  Restart your computer before trying to play.

Please test Sims 4 in both DirectX 9 and 11 modes, and let me know if one runs better than the other.  Here's how to switch:

https://answers.ea.com/t5/PC/Enabling-DirectX-11-For-Sims-4-on-EA-app-and-Steam/m-p/13711976

I've just started having this issue. I've tried all the steps listed here and it's still happening. 

Removed mods. cleared cache. renamed Sims 4 folder to Sims 4_old, removed total EA folder, repaired game, clean-installed drivers, restarted computer, repaired the game again, changed the Config.ini and STILL the game crashes completely when exiting CAS.

@therealtacomama  Please run a dxdiag and attach it to a reply here.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/