Re: Sims 4 Randomly Quitting?
@MaddieTiddy Your dxdiag crashed and is missing a lot of information, at least some of which may be relevant. Definitely relevant is that your Windows build is over two years old now. Is there a reason you haven't updated yet? At this point, updating through the usual Windows settings interface may not work; there's a more reliable way to do it, but it would be better to see what else is in your dxdiag first.
Please start by running a couple of basic checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, and run a new dxdiag. And please let me know if you have a reason not to update Windows.