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morgann0216's avatar
morgann0216
Newcomer
3 days ago

Recently purchased pack not showing up in my library

I recently just bought 3 add-ons through the "bundle" promotion, and the werewolves and supernatural packs downloaded with no issue, but the For Rent pack never showed up in my library. I have gone into my manage add-ons, and it is not there, and I have "repaired" my game, and that also did not fix it. I am feeling frustrated because that pack was the bulk of the money in the discount, so I want to know how to access it. In the shop, it still lets me add the pack in my cart and proceed with purchasing. I do have a receipt saying I purchased all 3.

1 Reply

  • morgann0216​  Did you create your own bundle, or did you buy one of the pre-made bundles?  If the latter, please double-check that this promotion does in fact include For Rent.  Some bundles are named in a way that suggests they include a certain EP when they don't.

    Other than that, if you're still unable to use For Rent, please contact EA customer support and ask what happened to your purchase.  It would also help to load your order history on ea.com and take a screenshot showing the order number and its status.

    https://help.ea.com/en/customer-care/

    Use the live chat option, and if you don't see it, pick a slightly different category of issue.  Or wait a day or two, as EA support was closed for the holidays and may not yet be fully online again.