Forum Discussion
szysza90
21 days agoNewcomer
I have the same problem. The seller on G2A said EA is aware of the issue and is trying to resolve it. He told me to contact support.
EA_Mako
Community Manager
21 days agoHey szysza90,
Just to be clear, if a key was purchased from an unauthorized retailer, you'll need to work with them on any issues you encounter with the product key. These types of issues are not something we're able to assist with unless the code was purchased from a trusted retailer.
The post linked in the solution goes into more detail, or you're welcome to check our article here for more information. In this case you'll need to speak with the seller for any other options I'm afraid.