My sims 4 recently updated and I haven’t played for a while, I have cleared cache and still cannot access the packs i own. It’s saying I don’t own any. How do i fix this? Ive redownloaded both EA and Sims 4 nothing working.
MurryMints10 It sounds like you may have signed into the wrong EA account, as in, not the one that owns these packs. It's a common mistake these days. Try signing in with any other email address you have access to; you can click "Forgot your password?" if you don't know what password you'd have used. Any address tied to an EA account should get a password-recovery email. Be sure to check the spam folder as well as the inbox.
For further help, please see the accepted solution of this thread:
https://answers.ea.com/t5/PC/Sims-4-Packs-missing-from-EA-app/td-p/12225497
