Forum Discussion
13 Replies
- CMeki7 years agoHero (Retired)
Are you using any mods or cc in your game? Try to remove them and see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game. - LRR327937 years agoNew Vanguard
This helped, thank you! đ
- LRR327937 years agoNew Vanguard
It's happening again âšī¸
- CMeki7 years agoHero (Retired)
Without mods? âšī¸
- LRR327937 years agoNew Vanguard
Yes, without mods âšī¸
- CMeki7 years agoHero (Retired)
Could be some cache left that is messing things up..
Try resetting your files to factory settings.
- Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
- Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
- Start the game, make a new save, and see if the error is gone.
(The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)- If yes, continue
- If no, post a reply telling us the error is still there
- Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
- Options.ini - your game settings
- Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
- Screenshots
- Custom music - if you have any
- Tray - your library objects; like lots, rooms and sims
- Mods - your mods and cc, might cause problems when putting back
If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!
Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/
Good Luck! đ
- LRR327937 years agoNew Vanguard
I tried this and it worked fine for the new "The Sims 4" folder, and it works fine for other families in my original game. I think it's because I have an 8 member household âšī¸
- CMeki7 years agoHero (Retired)
So with a new 8 people family on a new save it's the same?
- LRR327937 years agoNew Vanguard
I'll check đ
- LRR327937 years agoNew Vanguard
Hi đ
There's no bug with a new saved game, but I still have the problem with my original family âšī¸