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Spicy_Llamacorn's avatar
Spicy_Llamacorn
Newcomer
4 months ago

Sims 4 crashing, particularly in CAS

Hello everyone,

My wife and I have been having an issue for a while now, despite having built a brand-new pc and starting from scratch. The problem is that The Sims 4 will crash, regardless of which mode we are in. It happens most often when creating new sims in CAS, but it also happens while in build mode and live mode. We have not used cc or mods for some time now. We have tried switching back and forth between DirectX 9 and 11. We have also tried completely uninstalling and reinstalling the game clean, we've tried reinstalling the base game and reinstalling each pack, expansion, and kit one at a time to find an issue. We have also removed the sims4 folder and reloaded the game with a totally clean slate, Nothing seems to do the trick. 

We've gone through tons of threads trying to find a solution and come up with the same results to varying degrees with the game ultimately crashing. Any advice is greatly welcomed.

I have attached the DxDiag report for reference.

crashing
expansion packs
game packs
kits
lag
never cc or mods
stuff packs

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    Spicy_Llamacorn​  Sorry for the late reply.  Try updating the BIOS, which you can find by googling "[exact motherboard model] drivers" and clicking the manufacturer's support site.

    If that doesn't help, try booting into BIOS and disabling CPU Turbo Boost, which will be somewhere under Advanced settings.

    If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    I'd like at least two crash reports from after you disabled CPU Turbo Boost.

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