Sims 4 crashing, particularly in CAS

Hello everyone,

My wife and I have been having an issue for a while now, despite having built a brand-new pc and starting from scratch. The problem is that The Sims 4 will crash, regardless of which mode we are in. It happens most often when creating new sims in CAS, but it also happens while in build mode and live mode. We have not used cc or mods for some time now. We have tried switching back and forth between DirectX 9 and 11. We have also tried completely uninstalling and reinstalling the game clean, we've tried reinstalling the base game and reinstalling each pack, expansion, and kit one at a time to find an issue. We have also removed the sims4 folder and reloaded the game with a totally clean slate, Nothing seems to do the trick. 

We've gone through tons of threads trying to find a solution and come up with the same results to varying degrees with the game ultimately crashing. Any advice is greatly welcomed.

I have attached the DxDiag report for reference.