Sims 4 Crashing??

Hi, I registered on this forum just to say that I have exactly the same problem. Just 10 hours ago I was playing the Sims just fine. I had a 30GB mods folder, ultra graphics settings and a heavy reshade. And my laptop ALWAYS handled it just fine.

But when I launched the game again a few hours ago, it INSTANTLY crashed on families of 8 people (a bunch of character traits and a cluttered lot). And it crashes after 3 minutes of playing on an empty lot with 1 character. I thought I had problems with the save, but...

I took out the mods, saves and tray folders, cleared the cache. Completely deleted the Sims 4 folder. Reinstalled the game again. Updated NVIDIA and NOTHING. The cleanest new game also crashes after a few minutes of playing on a simple lot with 1 character. Especially quickly when I switch to the build mode. Once it crushed in CAS even.

Nevrland1897​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

d068ca630b73507a​  I'd like to see a dxdiag from you as well.

I fixed my game. Here's the thing. The Wicked mod apparently assigned traits or settings to some of my characters, and the outdated version of the mod broke from the update. BUT with the mod removed, the game tried to access these traits/settings and crashed. This also crashed in a new game with a new character, apparently simply because I added this family to the gallery/second save (I tried different ways).

Anyway, updating the game to the latest version + updating Wicked mod to the same version helped me.

What confused me most about this whole situation was that even without the mod, the game still broke essentially because of it. This was something that was hard for me to figure out, so after removing the mods I immediately decided that it wasn't about them.

I don't quite understand how it worked with my tests. Maybe the test with a completely clean The Sims 4 folder worked after all, and I didn't take that into account, added the save file to the folder and thought that everything was fine if I didn't go into that save.

Let me know if this reads alright, I moved the folder out multiple times, even a new game won't work anymore. This has only been an issue after the most recent update.

Nevrland1897​  Your dxdiag shows that your computer's page file is almost all used, with only 689 MB available.  The thing is, 15605 MB is in use, and combining that with your 16 GB installed RAM means you have a lot of background processes running and eating up resources.  The most recent Sims 4 crash your dxdiag lists is a breakpoint error, which has several causes, but one is the game running out of memory.

Normally I'd suggest increasing the page file size, but yours is already large enough.  So instead, open the Task Manager's Startup section and see what you can disable.  Doing so doesn't prevent the programs from working at all; it merely prevents them from starting with Windows without user input.  You may find apps like Edge and Teams on the list, as well as various updater services, and perhaps a game launcher or two.

If you're not sure whether something can be disabled, feel free to list it, or you can post a screenshot of the entire list of apps.

Once you've done this, restart your computer, wait a minute without opening anything, then open the Task Manager (but nothing else) and see how much RAM is in use overall.  It should be around 3 GB, but definitely under 4 GB or 25%.  If it's higher, let me know what's in the Startup list.

If your RAM use is back down to where it should be, try again to play Sims 4 and see how it goes.

RAM was lower, and disabled mostly everything. The sims still crashes as soon as I go in to play a lot, it freezes and crashes.  I am not sure what else to try. 

I wanted to say thank you. I had my post up five hours after this one was posted about a strange, unstoppable crash I could not find the life of me to solve.

Wicked indeed has trait issues, including relationship bits and rewards. I would never expect it to be this way. 

I also don’t use **bleep** or anything, I’m not sure what else I can try or what else would be causing the issue 

Nevrland1897​  Okay, then try increasing the size of the page file.  Here's how (option one):

https://www.tenforums.com/tutorials/77692-manage-virtual-memory-pagefile-windows-10-a.html#option1

Set the minimum to 20480 and the max to 24576, and restart your computer.

If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, after increasing the page file size.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Source
The Sims™ 4

Summary
Stopped working

Date
‎6/‎26/‎2025 5:23 PM

Status
Report sent

Description
Faulting Application Path:    C:\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.115.253.1020
Application Timestamp:    6843400f
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.115.253.1020
Fault Module Timestamp:    6843400f
Exception Code:    80000003
Exception Offset:    000000000184bf81
OS Version:    10.0.19041.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    def1
Additional Information 2:    def14375588983b059f0de1bfddcb780
Additional Information 3:    72d0
Additional Information 4:    72d05b8ac42d2f473a7191eaadbe543c

Extra information about the problem
Bucket ID:    d719074f5a45b81d7f4996325c07880f (2254498231512172559)

Source
The Sims™ 4

Summary
Stopped working

Date
‎6/‎26/‎2025 5:29 PM

Status
Report sent

Description
Faulting Application Path:    C:\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.115.253.1020
Application Timestamp:    6843400f
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.115.253.1020
Fault Module Timestamp:    6843400f
Exception Code:    80000003
Exception Offset:    000000000184bf81
OS Version:    10.0.19041.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    def1
Additional Information 2:    def14375588983b059f0de1bfddcb780
Additional Information 3:    72d0
Additional Information 4:    72d05b8ac42d2f473a7191eaadbe543c

Extra information about the problem
Bucket ID:    d719074f5a45b81d7f4996325c07880f (2254498231512172559)

Source
The Sims™ 4

Summary
Stopped working

Date
‎6/‎24/‎2025 12:00 AM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_DX9_x64.exe
Application Version:    1.115.253.1020
Application Timestamp:    68433fe5
Fault Module Name:    TS4_DX9_x64.exe
Fault Module Version:    1.115.253.1020
Fault Module Timestamp:    68433fe5
Exception Code:    80000003
Exception Offset:    00000000001bd905
OS Version:    10.0.19041.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    f79a
Additional Information 2:    f79a7646f54c007bb8430dac6d3dff72
Additional Information 3:    1564
Additional Information 4:    156487d9283dc01d291c99fb32a24539

Extra information about the problem
Bucket ID:    be3c64d281a6a93a08d2cfb10bf35f9f (1788720361336168351)