SIMS 4 don't download
Hi My daughter have played SIMS 4 for almost 1000 hours. Suddenly one day one of the add-ons stopped when updating, and after that we have been stucked. I deleted the game I tried to download it aga...
Forum Discussion
EA_Mako
Community Manager
Community ManagerSorry to hear this is still ongoing Rymdelefant.
There is an issue that sometimes appears after an older account merge, which may be what's affecting the account in this case.
The support team will need to help get this cleared up, so please reach back out so they can take a look at the account. I see you mentioned already reaching out without getting a response, though looking at each of the cases you've created they do mention resuming a case to speak with someone rather than opening a new, separate case.
Please head to your case history page here and resume the recent case so support can take another look here, thanks!
Thanks EA_Mako and a good catch. We actually had an issue with a merge, but that is a few years back and the game was working fine until one of the DLC's got stucked. But I will suggest your idea to the support.
