Forum Discussion

Rymdelefant's avatar
Rymdelefant
New Novice
8 months ago

SIMS 4 don't download

Hi My daughter have played SIMS 4 for almost 1000 hours. Suddenly one day one of the add-ons stopped when updating, and after that we have been stucked. I deleted the game I tried to download it aga...
downloads
ea app
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
8 months ago

Sorry to hear this is still ongoing Rymdelefant.

There is an issue that sometimes appears after an older account merge, which may be what's affecting the account in this case.

The support team will need to help get this cleared up, so please reach back out so they can take a look at the account. I see you mentioned already reaching out without getting a response, though looking at each of the cases you've created they do mention resuming a case to speak with someone rather than opening a new, separate case.

Please head to your case history page here and resume the recent case so support can take another look here, thanks! 

Rymdelefant's avatar
Rymdelefant
New Novice
8 months ago

Thanks EA_Mako and a good catch. We actually had an issue with a merge, but that is a few years back and the game was working fine until one of the DLC's got stucked. But I will suggest your idea to the support.

 

  • Rymdelefant's avatar
    Rymdelefant
    New Novice
    5 months ago

    Hi again

    After several month I am still stucked with SIMS4. 

    I have tried all tips and tricks from the helpful forum members but without success. And there is something else I don't understand; I am following the routine to raise a case.

    Almost immediately a I receive a mail asking if I still need help. And I answer yes.

    Second mail is as about that a case number is created.

    Third mail is from the support team asking about details that is already described in the case. I have entered the requested details and then got a reply that says " will do my best to adress your concern". Then comes a repetition of what the last support team member informed me about. Even if that didn't solve the issue.

    Then totally silence follows, and even if I send a reminder there is still no reply. I don't understand if I communicate with an RPA or a real person. 

    Is there a second level of support to connect to? Someone that actually cares and have knowledge?

     

    BR/Lars

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