Sims 4 Get to Work Greyed Out in "My Packs," no content showing in game

Are you on a mac or on a PC ?

Could you post a picture of how GTW shows in your library ? Just upload to some file sharing site and post the link here.

I'm on a PC. Here's the link for how it looks in my Origin library --> http://www.mediafire.com/view/rlatvke4xrarrj5/Origin.png

But that doesn't really show grayed out to me.

Could you check the following folder: programs(x86)\Origin_Games\thesims4 (path may vary depending on your installation) and see if it has a EP01 folder and if that has content.

Oh, I tried taking a screenshot of how it shows up in my packs, but it wouldn't let me for some reason.

I checked the program files like you said and all the files for EP01 are there.

I assume you did restart your computer in between ?

Hi, you mention clearing registry, can I check what steps were taken, and did you use ccleaner?

http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

Do you have another machine available that you can log in and test with? If so, and it works fine - I suspect it will - can you try copying over the Sims 4 folder from Origin Games and see if anything changes?

Thanks. 

I used ccleaner just like the tutorial said, and I deleted the origin files in the registry (regedit). It has to be something with that specific computer, because I downloaded the game on my laptop and it loads just fine. 

I was able to go through the program files on both computers and see what the differences were. There was one file missing on my desktop (PathPlannerData_201410242332), so I put that file on a flash drive and put it in the program files on the desktop. I turned it on and then it worked! But then I turned it off, turned it back on, and it wasn't working again. I was so close. :/

Try to force reset Origin - it should take a look at installed content and verify that everything is in the proper place.

Here is how to clear Origin cache files:

1) Make sure you have hidden files/folders set to show(see link below)

1a) http://windows.microsoft.com/en-ie/windows/show-hidden-files#show-hidden-files=windows-7

2) Go into the C: drive in My Computer and look for a folder titled 'ProgramData'

3) Delete the 'Origin' folder located in 'ProgramData'

4) Pull up the 'Run' box(see link below) and type in '%appdata%'

4a) http://windows.microsoft.com/en-us/windows/what-happened-run-command#1TC=windows-7

5) This should pull up the directory 'Username > Appdata > Roaming'

6) Delete the 'Origin' folder located here in the 'Roaming' folder. Next, at the top of this box - you should be able to see the directory we are in.

7) Click where it says 'AppData' to back out one folder - we should now see a folder titled 'Local'

8) Delete the 'Origin' folder located inside of the 'Local' folder.

9) Launch Origin and follow the process of license agreement and logging in - it may look at each game and 'Verify game files' - let this finish and attempt to run the game again.

Okay, I just did all of that, and it still doesn't work. :/