Forum Discussion

Seasoned Newcomer

10 days ago

Sims 4 keeps crashing, white screen then back to EA app

I have tried to repair the game and uninstall. I restarted my computer. I have tried uninstalling and reinstalling the EA app. I have deleted all files completely from my computer. No mods or anything. I have tried to move the "sims 4" files from document to the desktop and started the game. Still the same thing keeps happening. I have tried doin the Steam and EA app opening as well. The Sims 4 just will not work. Please help!

crashing

downloads

ea app

2 Replies

puzzlezaddict
Hero+
3 days ago
beltisha8 Sorry for the late reply. If you still need help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
beltisha8
Seasoned Newcomer
2 days ago
Here you go!
DxDiag.txt99 KB

About The Sims 4 Technical Issues - PC

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I have tried to repair the game and uninstall. I restarted my computer. I have tried uninstalling and reinstalling the EA app. I have deleted all files completely from my computer. No mods or anything. I have tried to move the \"sims 4\" files from document to the desktop and started the game. Still the same thing keeps happening. I have tried doin the Steam and EA app opening as well. The Sims 4 just will not work. Please help!

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I have tried to repair the game and uninstall. I restarted my computer. I have tried uninstalling and reinstalling the EA app. I have deleted all files completely from my computer. No mods or anything. I have tried to move the \"sims 4\" files from document to the desktop and started the game. Still the same thing keeps happening. I have tried doin the Steam and EA app opening as well. The Sims 4 just will not work. Please help!

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Sims 4 keeps crashing, white screen then back to EA app","moderationData":{"__ref":"ModerationData:moderation_data:12122621"},"body":"

beltisha8 Sorry for the late reply. If you still need help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click \"Save all information,\" and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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Here you go!

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