Sims 4 Memory Leaks

AthenasOwl322​  Then please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I'm not saying your husband missed something, but there might be a known Sims 4 issue he wouldn't recognize on sight.  As for the memory leaks, in the technical sense, yes the game has them, but they happen all the time without causing the game or an entire computer to crash.

The term "memory leak" describes when an application doesn't remove data from memory after it's done using that data.  Then the app ends up demanding more RAM than it needs, and sometimes a lot more over a longer session.

For example, when you load CAS, the game will load thumbnails into RAM so you could see them as you're outfitting your sim, and then it might not wipe all that data from memory once you go into live mode.  The result is that Sims 4 can at times have more memory allocated to it than it's actively using, but this is not harmful per se on a computer with enough RAM installed to accommodate the extra usage.  On a low-end computer, or one running a lot of other tasks at once, it could be an issue.

All that is to say that a memory leak, by itself, is merely an inconvenience most of the time.  So I think the crashing you're getting is likely unrelated.

I just did the steps that you gave me.  Both the Online Social Features and internet being turned off.  Neither stopped my computer from crashing.  I started the game twice in 30 minutes and the game crashed shortly after starting.

Its frustrating as I don't know what I'm doing to cause it to act in such a way.  

"Memory leaks" is what my husband who works with computers, called it.  He spent yesterday afternoon playing the game to witness what was happening.  I admittedly am not computer savvy, and pretty much only play the Sims.

The game will crash my whole computer/start to have issues starting once I've finished the events for the week.  It will also constantly crash my computer if there are no events in the game.  There was one time I didn't have a chance to click on anything and I get a solid colored screen and the computer crashing.  The windows key or any key will not respond when this happens.  I have to manually shut the computer off and do a hard reboot.

I will try the ideas that you have listed.  Thank you, for responding.

AthenasOwl322​  When you say you're seeing memory leaks, how are you diagnosing them, and how is what you're seeing different during events?  Are you saying that the game starts having issues once you've finished the events for the week, and then it's fine again once the next week's events are available; or is it something else?  And is the game fine or not when there is no event happening at all?

One easy step you can try is disabling Online Social Features, under Options > Game Options > Other.  This cuts off access to the Gallery as well as events, but that's the point—it blocks the game from talking to EA servers in a few different ways.  I believe there's also an option to not share usage data in the same location, and it's worth disabling that too.  This is just a test; I'm not saying you can't use the Gallery in general.

If this doesn't help, as a further test, try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.