Sims 4 not launching
Greetings! I hope everyone is doing great. I just wanted to notify that I haven't been able to play since the Lovestruck EP was released. I have tried everything from restarting my computer, clearing...
Forum Discussion
xolauv Don't worry about the late reply. People show up when they have time to troubleshoot, and I answer when I can.
The fact that there's no new Sims 4 error means the game is being blocked from starting. It's not crashing, and apparently nothing else is crashing that would be taking the game down with it.
Did you check your antivirus for anything Sims 4-related? If you're not sure how to do that, try disabling it, temporarily of course, and repairing the game. As long as you don't do anything else at the same time, your computer should be safe, and you can reenable the antivirus as soon as you try to launch Sims 4 once.
If that doesn't help, create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account; you'll be asked to answer some security questions instead. Here again, disable the antivirus before creating the new account, and don't reenable it until you've tried to launch Sims 4.
If the antivirus is the problem, you can set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64; or the Bin folder they're in. Add EADesktop.exe as an exception too.
If none of this helps, do you know someone with an EA account who would let you borrow theirs to test? The Sims 4 base game is free, so they wouldn't have to buy anything. The point is to see whether this is an account issue rather than anything on your computer.
Hi once again, I followed through the steps and still nothing shows up, only preparing game and still shows as a background process. Unfortunately I don't know anyone with an EA account for me to borrow either.
xolauv Then I guess it would be reasonable to create another EA account to test with. I normally wouldn't suggest this, but I also don't want to keep you going in circles if this is in fact some kind of account issue.
Hello again, I'll try as a last resource and if it doesn't work then I guess I'll wait for another update to see if it gets solved :( Thank you so much for your help and patience, I truly appreciate it.
