Sims 4 won't load at all

8994e4ab0b825950 

Move your mods folder to the desktop and delete localthumbcache.package then test the game.

I did that. I also moved my saved files and uninstalled and reinstalled the game and I'm still having the same issue.

I haven't played in years but I have a new laptop and installed Sims 4 and I am having the exact issues.

I am also having this exact issue! Deleted mods and save files, uninstalled then reinstalled, tried launching and get that white blank window. Never had any issues before today and I have been playing for years, so frustrating.

having the same issue, messed with the game for hours today trying to uninstall mods, clear the cache, i ended up reinstalling the whole game and it still won’t load. so frustrating:(

im having the same problem has anyone got a solution

8994e4ab0b825950​ Katems​ darcymarie7​ lionlion12385​ red11774​  If any of you still need help, please try playing in a clean user folder, that is if you haven't already.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

puzzlezaddict​ hello im also having the sqame issue. ive been wanting to play sims 4 rrlly bad i hope u can help us!

@puzzleaddict I'm having the exact same issue.  A blank white screen. I have tried everything!!!!

Here is the text file from the diagnostic. I have gone so far as to completely factory reset my pc and reinstall the sims with nothing else on my computer and I am still having this issue.