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lazycatpants's avatar
lazycatpants
Seasoned Newcomer
13 days ago
Solved

sims 4 wont start up

sims 4 just won't start up it would flash white and black and then just close; I deleted ALL of my mods, and I've uninstalled and reinstalled EA and sims 4 but still nothing. please help! idk what to do

3 Replies

  • TumTums11's avatar
    TumTums11
    Seasoned Newcomer
    13 days ago

    mine has been doing the exact same! It started for me just over a month ago and i contacted the EA administrator. They said it was a bug and they would work to fix it but mine still isn't working yet! Hopefully it will be sorted soon since i reported it quite a while ago.

  • lazycatpants TumTums11  If you have an HP gaming laptop, Victus or Omen, please try changing the settings listed in these posts:

    Game won’t launch | EA Forums - 4992631
    Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584

    Or put the laptop into night mode before trying to play.

    If that doesn't help or isn't relevant, provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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