Forum Discussion

footloose180's avatar
footloose180
New Novice
4 months ago

Still can't even play

When the update came out before the emergency one, it said my gaming was running in the background. I had just turned on my computer, so i decided to uninstall it, because normally that fixes it and unfortunately it did not. What do I do now?

  • footloose180  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please post a screenshot of the error you get when you try to play.

  • footloose180  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please post a screenshot of the error you get when you try to play.

    • footloose180's avatar
      footloose180
      New Novice

      You are my life saver. It worked and honestly I just deleted my old folder, didn't really have any sims saved that I cared about. Thank you for the solution to my problem.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.

579 PostsLatest Activity: 2 hours ago
Related Posts