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mcmaldonado's avatar
mcmaldonado
Newcomer
14 hours ago

Switched from dx11 to dx9 and now game won't launch

Hello, so earlier today  tried installing gshade, it's not the first time I've done it and it has always worked out for me. But today I opened my game an noticed gshade hadn't loaded up so i did a quick google search and read that if my game was running on dx11 (which it was) I should try swtiching bback to dx9, so I did it and since then it hasn't been opening.

At first it appeared a EA message saying something among the lines of "Internal issues, please try again later" so I did, and it appeared a message saying "There's something wrong with your setting, please try uninstalling and installing again". So, you guessed it, I did it and the message occured again.

I've already tried to change the launch options to -dx11 on steam, I've deleted my mods (obviously inlcuiding gshade) and deleted the cache that you always delete when this things happen.

Does anyone have any idea on how to fix? thanks xx

crashing
graphics
hardware
launching

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 hours ago

    mcmaldonado​  Try deleting the entire Bin folder.  Make sure Steam and the EA App are closed and the EABackgroundService is NOT running in the Task Manager's background processes list.  Open [install location]\The Sims 4\Game and trash the Bin folder.  The default path is this for a Steam install:

    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin

    Then open Steam, right-click the Sims 4 tile, and select Properties > Installed Files > Verify integrity of game files.  This repairs the game, installing the default versions of all relevant files.

    If this doesn't help, trash Options.ini, in Documents > Electronic Arts > The Sims 4.  This will revert all your in-game settings to the defaults, including if you've selected DirectX 9 in the graphics settings.

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