I updated my game tonight and I got an Unable to Start error saying my game cannot run with the video card in my system. I have a Victus gaming laptop and have not had any issues with the game until this evening after the update. Is there anyone who is having this issue or can advise me on what to do? Thank you. I do not have any CC or mods in my game.
AZSweets Yes, you can delete ConfigOverride, or you can delete the files inside (if there are any). The game would recreate the folder if it didn't exist, but nothing should be inside.
If that doesn't help, please create a new admin Windows account and try playing there. Make the account local, as in, don't link it with your Microsoft account or any email address. You'll be able to (try to) play without reinstalling anything, but your saves and other user content won't be available.
If that doesn't help either, please clean-uninstall and reinstall both graphics drivers, as described here:
Use the newest drivers HP provides for your laptop. Before starting the process, go here:
https://support.hp.com/us-en/drivers/laptops
Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, and you'll land on the driver download page for your system. Expand Driver-Graphics and download the newest Intel and Nvidia drivers.
The proper order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while offline.
Hi puzzlezaddict I tried the test you suggested and the game did not start. I undid that setting after the test.
Microsoft Defender Antivirus is the antivirus I use. How do I remove the ConfigOverride file? Do I just delete it?
AZSweets As a test (not a fix), try forcing the game to use the iGPU rather than your Nvidia graphics card. Right-click the desktop, select the Nvidia Control Panel, click Manage 3D Settings > Global settings, and select the integrated graphics option near the top. You'll want to undo this setting later, but for testing purposes, it's the fastest way to find out whether the game runs on the iGPU.
If this doesn't help, let me know what antivirus you use. Either way, if you have any files in ConfigOverride, inside Documents > Electronic Arts > The Sims 4, please remove them and test again.
Hi puzzlezaddict Here is the DxDiag report. I appreciate your help!
AZSweets Please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
