the menus in my game WILL NOT OPEN

I have been trying to reach someone in customer service for some time now. But I can never get anyone to help me with this issue. For a few weeks now i have been having issues with my game and its menus opening. The game loads up fine and I get to my sims and in the beginning, everything is fine, its working and there are no issues. After a while I can't open my inventory or any more panels. I try to go save the game but the drop-down menu won't open either. I had to turn on my auto save from MCCC just to be able to save the game. If I don't have the auto save on and don't remember to save from time to time the game won't let me and I lose TONS of progress. At first it was happening here and there now today it won't let me do anything. None of my panels are opening, my drop-down menu won't work. MCCC isn't working anymore (it is up to date) I can't even open MCCC on the computer to see if the autosave is still active. I have to force close the game. I have repaired the game twice; I have restarted my whole computer. I don't know what else to do to get this fixed. It's an extreme inconvenience. I can't save when need to and I can't play the way I want because when I need items from my inventory im not able to get them. I can't even go into build mode because it freezes on that screen and i have to close the game. can't travel anywhere. Just a big bother. What else can i do to get this done? Can someone from customer service actually reach out to help get this fixed. I put in a few reports about this issue and it seems to be getting worse not better.