Forum Discussion

kg252016's avatar
kg252016
Seasoned Newcomer
4 months ago

The Sims 4 Crash on Start Up

I haven't been able to open The Sims 4 for months and cannot figure out how to fix it. The game never gets past the first loading page. It starts to load then freezes, the mouse icon gets big, then t...
crashing
launching
puzzlezaddict's avatar
puzzlezaddict
Hero+
4 months ago

kg252016  Please try forcing the game to launch in windowed mode.  Go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for fullscreen , and set it to 0 (zero).

If that doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time you most recently tried to open Sims 4.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • kg252016's avatar
    kg252016
    Seasoned Newcomer
    4 months ago

    Okay I tried all of the above but still not working plus no error code is generated. I waited a few hours and it still hasn’t reported any errors 

  • kg252016's avatar
    kg252016
    Seasoned Newcomer
    4 months ago

    I am getting these error codes though which is weird. Do you think it has to do with Sims 4 not working though?

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