Forum Discussion

Diana2103's avatar
Diana2103
Seasoned Novice
9 hours ago
Solved

The sims launches with logo animation and crashes (Steam)

I ve uninstalled the game 6 times already and installed it back, 5 times on my ssd and now on the hdd and still the same problem. I have no mods, I ve tried to do everything I found in the forum ...
  • puzzlezaddict's avatar
    9 hours ago

    Diana2103​  Despite the wording of the error, this is typically caused by an overactive antivirus blocking the game.  So please set exceptions in yours for TS4_x64.exe and EADesktop.exe, plus TS4_DX9_x64 or TS4_x64_fpb if you use the DirectX 9 or Memory Boost version of the game, respectively.

    Even if you only use Windows Defender, Controlled Folder Access could still trigger the error.