TS4_x64.exe application error

@JSoriano16  Thanks for the dxdiag, which shows a number of crashes of a component of the Nvidia graphics driver.  Since you already have the newest driver, you'll need to do a clean uninstall and reinstall.  First though, please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Here's how to clean-uninstall and reinstall the graphics driver:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

nothing on the 2 searches

@JSoriano16  Those weren't searches, they were scans to verify the integrity of certain Windows files.  It's helpful that they didn't detect any violations, but the question is why the game still won't open.  Are you getting the same error as before?  If so, please post a new dxdiag.

If you're not getting that error, please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  If the folder copies instead of moving, or you get an error when trying to move it, stop here and let me know.

Otherwise, try again to play, and if the game still doesn't start, please post a new dxdiag.

@puzzlezaddict i dont get an error when i open it up it starts a loading process nothing pops up then it just reverts to the original state of pressing the play button again. So it starts to launch then it stops launching. When i look in the documents - electronic arts folder i dont see sims 

also i have the game on steam if that matters

@JSoriano16  Please check all the Documents folders in case Sims 4 has been using a different location than you're expecting.  Open a File Explorer window, click This PC in the left panel, then double-click the C drive.  Open Users > your username, and check Documents as well as OneDrive > Documents.  Check Users > Public > Documents too.  If you find a "The Sims 4" folder anywhere in one of these, take note of where, then move the folder to the desktop.

Your dxdiag shows that a component of the Nvidia graphics driver is crashing as well, so it's best to install a fresh driver.  In your case, that just means updating.  You can get the newest driver here:

https://www.nvidia.com/Download/driverResults.aspx/211637/en-us/

Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method and check the box to perform a clean install.  Restart your computer when you're done.

@puzzlezaddict attached new dxdiag and when i search up the sims 4 folder this is all im getting im not seeing any location for sims in a document folder for some reason

@JSoriano16  If you haven't been able to launch Sims 4 yet, or you haven't since you deleted the user folder, you wouldn't have a new user folder yet.  If you play in Spanish, French, German, or Dutch, the folder would be named differently, ("Los/Les/Die/De Sims 4"), so you'd need to use that instead, or just search for "Sims 4."

However, your screenshot brings up another potential cause.  Did you download packs from a third-party source rather than from Steam or the EA App?  That might be the reason the game isn't working.

@puzzlezaddict those are mods my girlfriend downloaded she’s had them for awhile idk if it would really effect anything this just randomly happened 

@JSoriano16  Please do a clean uninstall and reinstall of Sims 4:

• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Sims 4 from the list, and click Uninstall.
• Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
• Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
• Close Revo, and restart your computer.

Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

Install the EA App, then Sims 4 (through Steam), and don't add any content to it; just see whether it works.  If not, let me know whether you get the same error or a different one.