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Triggerfish52's avatar
Triggerfish52
Rising Novice
2 months ago

Update 11/ 4/24 - Sims game won't open and returns to EA app Homepage

Hi I went to play Sims 4 today, and it had me download the latest update. Since I went to open the game and it start to load, then flashes to the white screen and then returns to the EA app homepage ...
crashing
ea app
launching
no cc or mods
updates
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

Triggerfish52  Please try changing these settings:

Game won’t launch | EA Forums - 4992631

If that doesn't help, try this:

Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584

If that doesn't help either, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.

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