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manjimaruFIN's avatar
manjimaruFIN
New Traveler
5 months ago

Update and repair are looping

Hi. Problems started when I tried to update my Sims 4 via EA app with the most recent update. The update said there was "an error" and then the update started looping. It got to about 95%, then started verifying the files, started updating from beginning again, got to about 95%, verified the files and restarted again... on and on and on. 

I stopped it, tried clearing the cache using the ea app recovery. Didn't help. 

Then I tried choosing the repair installation option from ea app, and now the repair process is looping similarly, never seeming to reach conclusion. 

My next option is probably full reinstall, but is there something simpler I can try? Im using win 10. 

5 Replies

  • Ok I am uninstalling. Uninstall procedure left a single file in the game directory though, perhaps it is the problem?
    ..\delta\gp02\ResourceSimulation.cfg


  • Well, the file seems to be corrupted, and Im having trouble removing it, so I guess this is what caused the issue. Perhaps its not a sims 4 issue as such. 

  • manjimaruFIN  Try restarting your computer and deleting the file again.  Make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager.  You can also try deleting the folder this file is in rather than the file itself.

    Whether this works or not, I'd suggest reinstalling Sims 4 into a different location.

  • Well I did get rid of the corrupted file via windows safe mode and disk checker. I have now installed sims 4 again in a different directory (just in case). Seems like that was it for this issue. I just hope its not a sign of my harddrive completely breaking down. 

  • manjimaruFIN  If you want to be on the safe side, it wouldn't hurt to run chkdsk:

    • Click Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
    • You'll be asked to allow a restart; say yes
    • When the scan is done, use this guide to find the results
    • Repeat for any other drive you want, for example use "chkdsk /f /r d:" without quotes for D


    You can attach the report to a reply here if you want me to look it over, but a pass at least is somewhat straightforward to read.  You're hoping for zero bad sectors above all else.