In app purchases not working

EA_Solaire​  still not working, even with the app update. I cannot raise a case and not getting a response. 

Same!!! I've had that problem for 2 years!!!!! They are missing out on my money

I've been having the same problem for 2 years.. i tried everything forums said, check conmection, restart, delete and download again blablabla can't purchase anything and says "please restart the game to continue transaction" i'm on IOS and someone said try on a table.. but i don't have one. 2 years people!!!'

I thought it was just me but I’ve been having the same issue for about a month now 😭 everything EA_Solaire​ Has mentioned I’ve done as well .. Someone needs to fix the issue !!

EA_Solaire​  please can someone look at this??? I’m not getting anywhere with the cases I’ve raised.

EA_Solaire​ I’ve raised 3 different cases on live chat and I’m not getting anywhere. There is no issue with my billing information as other apps are working for in app purchases. 

SarahR1982​ emem1234554​ 

Thanks for these details, I'd recommend reaching out to live support so they can review your billing information a bit further with you- here on the forums we aren't able to access your account details to investigate into this.

Please submit a brand new help request here to speak with live support on this. 

EA_Solaire​  any update???? Is this a bug  in the game as all other games in app purchases work.  The case I raised on the 6th April is still ongoing and no response

Hi, yes, the error message is- no money was removed from your account. Playing on IOS EA_Solaire​