Banned with no reason why, support just responds with the same canned message.

While looking on the forums for hope that someone had figured it out, I noticed this gem used over and over.  This is the concern I am noting.  Being told to go there and follow the instructions that put in you a canned response reply no matter what you submit, points to two things.  One a broken process.  Two they do not care, they got their money and will not return it, and us complaining will not result in less sales or income, so its a win win for them.

EA_Mako what you are telling us to do, does not work.

@robitonbnet

Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

It is my understanding that you can appeal a ban a number of times, up to 3, which I think you have done.

So the ban is permanent. 

Ah yes, as expected the reply to go back to the never ending circle of no help.

Maybe the EA staff here should tell their managers that this process is broken, so someone in the over paid EA C-levels offices will hear that they are losing customers which will hurt their stock bonuses......

@OldTreeCreeperIf you look at the two images I sent and the details provided, you will see there is zero information being communicated, hence my initial post.

@robitonbnet

Moved post for you, for better visibility, from Apex Legends to C&C.

Out of interest, what was the content of the initial email sent to you?

There are a few reasons that I am aware of for a permanent ban like this, like an already banned 2nd hand pc. 

@OldTreeCreeper   I have attached the original email.  Not sure it helps much, but that is the most detail I have been given.

CM Edit: Removed attachment as it contained personal info 

@EA_Darko  Perhaps you and I are seeing something different, as the image of the ban shows no reason listed (Image of that was uploaded).  Every email just says they reviewed it and it stands.  What stands?  The question is still, what is being claimed that occurred that caused the ban, as of right now I was banned for "     ".

CM Edit: Removed attachment as it contained personal info 

You were banned for a beach of the TOS @robitonbnet.

There is nothing more anyone can do to assist you. Our TOS team have carried out all investigations and declined your appeals.

Darko

@EA_DarkoI read the entire Terms of Service and the Terms of Sale, there are over 100 reasons in which can get you banned. To just say "TOS VIOLATION" is a cop out for giving a reason. But if you read the red box, its claiming violation of User Agreement OR Terms of Sale (NOT the Terms of Service, those are two different TOS docs).  So which is it?

That said, for a 3 week old account, that was used to try and play 1 game, what violation is it they are claiming.

Frankly I find you just saying "TOS" to be a cop out also.  If you can see what part of the "TOS" they are claiming was breached, please tell me.

If you are saying they are claiming I did something to sell an account or game, I would love to know how that works when doing a steam purchase.

Either way, you standing behind a vague statement, without any facts, does not make it any different than my initial complaint, the help says if you want to know what was the reason, open a ticket and ask for details, which I did, to keep getting a blanket statement with no details or facts.  That the process is broken and does not work.  It is done to appease the law which requires there be a way to dispute things.  AKA COP OUT.

No I am not angry, just frustrated by the lack of help or empathy by people who's job title implies they are here to help the community and users..