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marina_mihawk's avatar
marina_mihawk
3 years ago
Solved

Titanfall 2. Multiplayer. This profile is not permitted to play online

I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription.  Any help would be appreciated!

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @marina_mihawk 

    Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @marina_mihawk 

    Are you trying to play on a sub-account of another Xbox account? More information on this can be found here. 

  • marina_mihawk's avatar
    marina_mihawk
    3 years ago

    I don't think so. My profile is the one with the gold subscription  and the one that I'm playing on. The Xbox profile is also the correct one linked to my EA account 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @marina_mihawk 

    Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

  • marina_mihawk's avatar
    marina_mihawk
    3 years ago

    Power cycled my Xbox and my router and it worked! Thank you so much for the help and quick response time!!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @marina_mihawk 

    Great! I'm really glad to hear it. If you have any other issues, please reach out to us again. Good luck and have fun!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Mudassirpatel 

    Try clearing the alternate MAC address with these steps:

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens.

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